Ambulatory Care Access Specialist (Day Shift)

UMass Memorial Medical Group; Worcester (MA); On-site; USD 29,000 - 40,000; Full time

Job summary

UMass Memorial Health is hiring for an experienced administrative professional to support patients in an ambulatory setting. The role involves greeting patients, verifying demographics and insurance, collecting co-pays, and obtaining consent for treatment and billing information.

The position requires strong communication, multi-tasking, and the ability to work under pressure. A High School Diploma is required, with a preference for an Associate's or Bachelor's degree and related experience.

Qualifications

• High School Diploma required.
• Associate's or Bachelor's degree preferred.
• 3 years related experience required; waiver if degree.
• Ability to use specialized applications software and computer systems.
• Ability to work under stressful situations.
• Excellent communication and human relations skills.
• Knowledge of medical terminology/procedures preferred.

Responsibilities

• Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.

Skills

Communication skills

Multitasking under pressure

Professional conduct

Education

High School Diploma

Associate's or Bachelor's degree

Tools

Specialized applications software

Computer systems

Job description

UMass Memorial Health is hiring for an experienced administrative professional to support patients in an ambulatory setting. The role involves greeting patients, verifying demographics and insurance, collecting co-pays, and obtaining consent for treatment and billing information.

The position requires strong communication, multi-tasking, and the ability to work under pressure. A High School Diploma is required, with a preference for an Associate's or Bachelor's degree and related experience.