Ambulatory Care Coordinator: Patient Access & Scheduling

University of Maryland Medical System Corporation; Baltimore (MD); In loco; USD 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

University of Maryland Medical System Corporation is seeking an organized patient care coordinator to support scheduling for appointments and tests, register patients, and manage insurance details. The role requires accurate EMR documentation, referrals, and communication with patients, families, and staff.

The position emphasizes adherence to HIPAA, policy familiarity, and strong customer service. Responsibilities include coordinating referrals, providing charge estimates, preparing after-visit

Competenze

• Requires high school diploma or GED.
• Healthcare setting experience preferred.
• Knowledge of HIPAA privacy rules.
• Ability to verify patient demographics and insurance information.
• Strong customer service and communication skills.

Mansioni

• Assist in scheduling appointments per physicians' schedules.
• Register patients including demographics and insurance details.
• Obtain referrals and authorizations as needed.
• Document accurately in the EMR system.
• Coordinate outgoing referrals and education materials.
• Provide patients with fee disclosures and charge estimates.
• Prepare after-visit summaries and inform patients of upcoming appointments.
• Inform patients and families about hospital policies, wayfinding and parking.
• Handle inquiries via multi-line phone system and call center software.
• Assist with office supply tracking and general clerical duties.
• Participate in mock, regulatory and accreditation surveys.

Conoscenze

Verbal communication

Written communication

Interpersonal skills

Multitasking

Customer service

Problem-solving

Formazione

High School Diploma or GED

Strumenti

EMR system

Online registration system

Call center software

Phone system

Descrizione del lavoro

University of Maryland Medical System Corporation is seeking an organized patient care coordinator to support scheduling for appointments and tests, register patients, and manage insurance details. The role requires accurate EMR documentation, referrals, and communication with patients, families, and staff.

The position emphasizes adherence to HIPAA, policy familiarity, and strong customer service. Responsibilities include coordinating referrals, providing charge estimates, preparing after-visit