Ambulatory Service Representative - Pediatric Multi Specialty

CHRISTUS Health System; San Antonio (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

CHRISTUS Health in San Antonio, TX is seeking an administrative assistant to perform a variety of complex duties for patients requiring routine or urgent appointments and procedures.

Responsibilities include scheduling with multiple providers, coordinating tests, verifying insurance information, collecting co-pays, and ensuring pre-authorizations are obtained as needed.

Qualifications

• High School Diploma or GED required.
• Proficient in software and computer systems.
• Knowledgeable of business office terminology / procedures.
• Ability to multi task and work under stressful situations.
• Effective written and verbal communication skills.
• 1+ year of customer service experience required.
• Experience with medical office terminology preferred.

Responsibilities

• Receives and directs phone calls from patients and physician offices.
• Schedules patients for treatment by multiple providers and treatment areas, and arranges tests and procedures.
• Prioritizes appointments to optimize patient care and resource use.
• Handles urgent patient care calls and may alert providers to emergent symptoms.
• Schedules urgent care appointments as directed by physicians.
• Greets patients for scheduled or urgent care visits.
• Verifies demographic and insurance information.

Skills

Customer service experience

Effective written and verbal comun

Multi-task under stress

Office terminology knowledge

Education

High School Diploma or GED

Tools

MS Office / Office 365

Medical office software

Job description

Summary:

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.

Responsibilities:

• Receives and directs phone calls from patients and physician offices
• Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria
• Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician’s clinical staff, as well as equipment and facilities
• Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns
• Schedules urgent care appointments as needed and directed by physician
• Greets patients for scheduled and/or urgent care appointments and procedures
• Confirms and verifies patient demographic and insurance information
• Collect co-payments from patients upon arrival when applicable
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information
• Collaborates with insurers to obtain patients’ prior-authorizations for procedures and tests as needed
• Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
• Verifies eligibility for procedures or tests from various health care institutions
• Reviews and audits billing discrepancy reports and researches errors for resolution
• Maintains accurate and timely records, logs, charges, files, and other related information as required
• Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff
• Prepares special reports or spreadsheets for physicians as requested
• Complies with established departmental policies, procedures and objectives
• Complies with all health and safety regulations and requirements
• Contributes in maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors
• Performs other duties as required.

Requirements:

• High School Diploma or GED required
• Proficient in software and computer systems
• Knowledgeable of business office terminology / procedures
• Ability to multi task and work under stressful situation
• Effective written and verbal communication skills
• 1+ year of customer service experience required
• Experience with medical office terminology preferred

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time