Ambulatory Capacity Optimization Analyst (Hybrid, Seattle)

Go Huskies; Seattle (WA); Hybrid; USD 75,000 - 96,000; Full time

Job summary

UW Medicine Access & Innovation – Division of Capacity Management is seeking an Ambulatory Capacity Management Analyst in Seattle for a 100% FTE hybrid schedule. This role serves as a trusted advisor to clinic leadership, leveraging Epic expertise to improve ambulatory access KPIs and provide end-user support for Epic scheduling workflows.

You will collaborate across clinics, IT, and Contact Center staff to implement solutions that enhance patient access and optimize provider capacity, monitor

Qualifications

• Four or more years in an acute or ambulatory care setting.
• At least one year in technical training or end-user application development or support.
• Experience in IT/computer/application support and analysis.
• One to two years templating experience or equivalent.
• Experience using data to inform decision making and improve operations.

Responsibilities

• Implement scheduling workflow best practices and act as liaison between Access & Innovation and IT.
• Deliver Epic training and coaching; maintain documentation and training materials.
• Provide first-line support for Epic scheduling and Unite tickets.
• Analyze capacity data and partner with clinic leadership to optimize operations.
• Participate in committees and project teams to contribute to enterprise-wide initiatives.

Skills

Data analysis

Cross-functional collaboration

Advanced Excel

Data-driven decision making

Education

Bachelor’s degree in CS/Business/Healthcare

Tools

Epic Scheduling

Unite ticketing system

Data analysis tools

Job description

UW Medicine Access & Innovation – Division of Capacity Management is seeking an Ambulatory Capacity Management Analyst in Seattle for a 100% FTE hybrid schedule. This role serves as a trusted advisor to clinic leadership, leveraging Epic expertise to improve ambulatory access KPIs and provide end-user support for Epic scheduling workflows.

You will collaborate across clinics, IT, and Contact Center staff to implement solutions that enhance patient access and optimize provider capacity, monitor