Ambulatory Capacity Management Analyst

University of Washington Medical Center; Seattle (WA); Hybrid; USD 75,000 - 96,000; Full time

Job summary

UW Medicine is seeking an Ambulatory Capacity Management Analyst for the Access & Innovation division to optimize ambulatory access and provider capacity. The role partners with clinic leadership and IT to implement scheduling workflows and Epic training, driving improvements across UW Medicine clinics.

You will analyze capacity data, support end users, and coordinate with multiple teams to enhance patient access, space utilization, and operational efficiency in a hybrid Seattle-area environment.

Qualifications

• Bachelor’s degree in computer science, business, education, healthcare, or related field.
• At least four years in acute or ambulatory care; relevant experience may substitute education.
• Minimum one year in technical training or end-user application support.
• Strong IT/computer/application support and data-driven decision making.
• Experience templating and in data analysis with Excel.

Responsibilities

• Implement best practices for scheduling workflows; liaison between Access & Innovation and IT.
• Deliver Epic training and coaching; maintain training materials.
• Provide first-line technical support for Epic scheduling; resolve Unite tickets.
• Analyze capacity data; identify opportunities and partner with clinic leadership to optimize operations.
• Participate in committees and project teams to contribute to enterprise-wide initiatives.

Skills

Data analysis

Excel (pivot tables)

IT support

End-user training

Cross-functional collaboration

Education

Bachelor’s Degree in related field

Tools

Epic Scheduling

Job description

Job Description

UW Medicine Access & Innovation - Division of Capacity Management

has an outstanding opportunity for an Ambulatory Capacity Management Analyst.

WORK SCHEDULE

• 100% FTE
• Hybrid Schedule

DEPARTMENT DESCRIPTION

UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care, and preparing tomorrow’s health professionals. UW Medicine includes Harborview Medical Center, UW Medical Center (Montlake and Northwest campuses), UW Primary Care, and other affiliated entities. This position supports the Ambulatory Care Division and aligns with UW Medicine’s Patient Are First Pillar Goals: serving patients and families, providing the highest quality care, becoming the employer of choice, and practicing fiscal responsibility.

POSITION HIGHLIGHTS

• Serve as a trusted advisor to clinic leadership, leveraging Epic expertise and change management principles to improve ambulatory access KPIs
• Provide end-user support and training for Epic scheduling workflows, ensuring smooth adoption of new features and functionality
• Collaborate across UW Medicine clinics, IT teams, and Contact Center staff to implement solutions that enhance patient access and provider capacity
• Monitor key access metrics and lead improvement initiatives that optimize provider schedules and space utilization

PRIMARY JOB RESPONSIBILITIES

• Implement best practices for scheduling workflows, referrals, and provider templates; act as liaison between Access & Innovation and IT teams
• Deliver Epic training and coaching for new and existing staff; maintain accurate documentation and training materials
• Provide first-line technical support for Epic scheduling and access workflows; manage and resolve Unite tickets
• Analyze capacity management data, identify opportunities for improvement, and partner with clinic leadership to optimize operations
• Participate in committees, user groups, and project teams to represent Access and Innovation and contribute to enterprise-wide initiatives

REQUIREMENTS

• Bachelor’s Degree in computer science, business, education, healthcare, or a related field
• At least four (4) years of experience working in an acute or ambulatory care setting. (Additional years of experience may replace education requirement)
• Minimum one year of experience in either technical computer training or end-user application development or support
• Strong understanding and experience in IT/computer/application support and analysis
• One to two years templating experience or equivalent experience.
• Experience in using data in decision making; able to define useful data, obtain, and analyze it
• Advanced proficiency with Excel (e.g., pivot tables, complex formulas, data analysis tools)
• Proven track record of collaborating across different departments and levels

Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

ABOUT HARBORVIEW MEDICAL CENTER

As the region’s only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Challenge. Collaboration. Compassion.

Compensation, Benefits and Position Details

Pay Range Minimum:

$75,000.00 annual

Pay Range Maximum:

$96,000.00 annual

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.