Ambulatory Capacity & Access Analytics Lead

University of Washington Medical Center; Seattle (WA); Hybrid; USD 75,000 - 96,000; Full time

Job summary

UW Medicine is seeking an Ambulatory Capacity Management Analyst for the Access & Innovation division to optimize ambulatory access and provider capacity. The role partners with clinic leadership and IT to implement scheduling workflows and Epic training, driving improvements across UW Medicine clinics.

You will analyze capacity data, support end users, and coordinate with multiple teams to enhance patient access, space utilization, and operational efficiency in a hybrid Seattle-area environment.

Qualifications

• Bachelor’s degree in computer science, business, education, healthcare, or related field.
• At least four years in acute or ambulatory care; relevant experience may substitute education.
• Minimum one year in technical training or end-user application support.
• Strong IT/computer/application support and data-driven decision making.
• Experience templating and in data analysis with Excel.

Responsibilities

• Implement best practices for scheduling workflows; liaison between Access & Innovation and IT.
• Deliver Epic training and coaching; maintain training materials.
• Provide first-line technical support for Epic scheduling; resolve Unite tickets.
• Analyze capacity data; identify opportunities and partner with clinic leadership to optimize operations.
• Participate in committees and project teams to contribute to enterprise-wide initiatives.

Skills

Data analysis

Excel (pivot tables)

IT support

End-user training

Cross-functional collaboration

Education

Bachelor’s Degree in related field

Tools

Epic Scheduling

Job description

UW Medicine is seeking an Ambulatory Capacity Management Analyst for the Access & Innovation division to optimize ambulatory access and provider capacity. The role partners with clinic leadership and IT to implement scheduling workflows and Epic training, driving improvements across UW Medicine clinics.

You will analyze capacity data, support end users, and coordinate with multiple teams to enhance patient access, space utilization, and operational efficiency in a hybrid Seattle-area environment.