Ambulatory Access Specialist — Patient Experience

UVA Health; Virginia (MN); On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Sign-on bonus

Excellent benefits

Job summary

UVA Health is seeking an Access Associate for Ambulatory Access Operations to ensure accurate scheduling, registration, and patient flow. You will support care delivery by coordinating appointments, collecting demographics and insurance data, and performing verification tasks to enable smooth revenue cycle processes.

The role emphasizes high-quality patient interactions, precise documentation, and collaboration with clinical and administrative teams to maintain efficient access for patients and

Qualifications

• Education: High School Graduate or Equivalent.
• Customer service experience preferred.
• Experience: Preferred not required.

Responsibilities

• Provide exceptional customer service across in person and telephone interactions.
• Schedule and coordinate appointments with the correct provider using appropriate clinical and visit information.
• Collect and confirm demographic and insurance information to support clean registration and downstream billing workflows.
• Perform verification functions aligned with established scheduling/registration standards and unit guidelines.
• Complete visit documentation activities accurately and within expected timeframes.
• Manage cash collections as needed and respond to patient and family questions with professionalism and empathy.
• Provide patients with paper and electronic tools required by clinical and revenue cycle teams to help the visit run smoothly.
• Stay engaged with team goals, daily priorities, and continuous improvement efforts within the Access operation.

Skills

Customer service

Scheduling

Demographics & insurance collection

Verification functions

Documentation

Cash handling

Team collaboration

Communication

Education

High School Diploma

Job description

UVA Health is seeking an Access Associate for Ambulatory Access Operations to ensure accurate scheduling, registration, and patient flow. You will support care delivery by coordinating appointments, collecting demographics and insurance data, and performing verification tasks to enable smooth revenue cycle processes.

The role emphasizes high-quality patient interactions, precise documentation, and collaboration with clinical and administrative teams to maintain efficient access for patients and