Access Specialist - Sign-On Bonus & Scheduling

UCLA Health and David Geffen School of Medicine; Charlottesville (VA); On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Time Off

Disability coverage

Retirement savings

Education support

Job summary

UVA Health in Charlottesville is seeking an Access Associate to join Ambulatory Access Operations. You will help ensure accurate scheduling, patient registration, and a smooth visit experience, supporting clinical care and revenue cycle readiness.

Day-to-day you will mix phone and in-person support, provide outstanding customer service, collect demographics and insurance data, verify information, complete visit documentation, and assist with cash collections.

Qualifications

• Education: High School Graduate or Equivalent.
• Customer service experience preferred.

Responsibilities

• Provide exceptional customer service across in person and telephone interactions, setting the tone for each visit.
• Schedule and coordinate appointments with the correct provider using appropriate clinical and visit information.
• Collect and confirm demographic and insurance information to support clean registration and downstream billing workflows.
• Perform verification functions aligned with established scheduling/registration standards and unit guidelines.
• Complete visit documentation activities accurately and within expected timeframes.
• Manage cash collections as needed and respond to patient and family questions with professionalism and empathy.
• Provide patients with paper and electronic tools required by clinical and revenue cycle teams to help the visit run smoothly.
• Stay engaged with team goals, daily priorities, and continuous improvement efforts within the Access operation.

Skills

Customer service

Communication

Detail-oriented

Education

High School Diploma or GED

Job description

UVA Health in Charlottesville is seeking an Access Associate to join Ambulatory Access Operations. You will help ensure accurate scheduling, patient registration, and a smooth visit experience, supporting clinical care and revenue cycle readiness.

Day-to-day you will mix phone and in-person support, provide outstanding customer service, collect demographics and insurance data, verify information, complete visit documentation, and assist with cash collections.