Ambulatory Access Specialist

University of Rochester; United States; On-site; USD 26,000 - 36,000; Full time

Job summary

The University of Rochester is seeking an administrative professional to support ambulatory care patient processing at the Wellsville site. Responsibilities include reception, registration, scheduling, charge reconciliation, and entry of data into EMR and revenue-cycle systems.

You will ensure patient information accuracy, verify identities, collect co-pays, and coordinate referrals, while maintaining HIPAA and PHI protections and a high level of customer service.

Qualifications

• High School diploma and 1 year related experience in an administrative office or customer service field required or Completion of Vision Care 1,2,3 courses required Or equivalent combination of education and experience
• Medical terminology experience preferred
• Demonstrates the ICARE values to patient, families and staff preferred
• Demonstrated skills related to achievement of customer satisfaction preferred
• Ability to act as a resource to less experienced staff preferred

Responsibilities

• Performs functions associated with patient information processing for ambulatory care visits.
• Completes reception, registration, charge reconciliation, appointment scheduling, In Basket management, and Telephone encounters in EMR and related systems.
• Ensures patient satisfaction with information processing and reception service; aims for accurate billable care.
• Greets patients, verifies identity with two identifiers, and directs to appropriate next steps.
• Schedules visits, pre-registers patients, and coordinates testing or referrals; follows up on missed appointments.
• Collects co-pays, processes end-of-day deposits, and reconciles discrepancies.

Skills

Medical terminology

Word processing

Data entry

Customer service

ICARE values

Team support

Education

High School diploma

Vision Care courses

Job description

The University of Rochester is seeking an administrative professional to support ambulatory care patient processing at the Wellsville site. Responsibilities include reception, registration, scheduling, charge reconciliation, and entry of data into EMR and revenue-cycle systems.

You will ensure patient information accuracy, verify identities, collect co-pays, and coordinate referrals, while maintaining HIPAA and PHI protections and a high level of customer service.