Ambulatory Access & Scheduling Strategy Lead

Trinity Health; Maywood (IL); On-site; USD 97,000 - 160,000; Full time

Job summary

Trinity Health seeks a Senior Manager to lead Strategic Access & Capacity Management across its Loyola Medicine operations. You will oversee ambulatory access, scheduling optimization, and template management using Epic Cadence to improve patient flow and experience.

You will partner with clinical, operational, and IT leaders to align staffing, capacity, and workflows, driving continuous improvement and data-driven decisions in patient access initiatives.

Qualifications

• Minimum 2 years of healthcare-related experience.
• 3 to 5 years of healthcare experience preferred.
• Experience leading process improvement, operational strategy, or healthcare access initiatives.
• Prior people leadership experience preferred.

Responsibilities

• Lead ambulatory access, referral, and template management strategy across Loyola Medicine.
• Oversee provider capacity planning, demand management, and schedule optimization.
• Develop and maintain Epic scheduling templates, cadence strategies, decision trees, subgroups, and referral workflows.
• Monitor access-related metrics and identify barriers to patient access.
• Direct end-to-end referral management from initiation to appointment completion.
• Partner with leaders to build and maintain provider schedules across locations.
• Promote standardization and best practices in ambulatory scheduling operations.
• Recruit, hire, coach, and develop team members.
• Provide consultative guidance to physicians, executives, and IT teams.
• Lead strategic access initiatives and present insights to senior leadership.

Skills

Healthcare leadership

Process improvement

Data-driven decisions

Education

Bachelor's degree

Master's degree preferred

Tools

Epic Cadence

Epic template management

Scheduling systems

Job description

Trinity Health seeks a Senior Manager to lead Strategic Access & Capacity Management across its Loyola Medicine operations. You will oversee ambulatory access, scheduling optimization, and template management using Epic Cadence to improve patient flow and experience.

You will partner with clinical, operational, and IT leaders to align staffing, capacity, and workflows, driving continuous improvement and data-driven decisions in patient access initiatives.