Manager, Ambulatory Access

Trinity Health; Maywood (IL); On-site; USD 97,000 - 160,000; Full time

Job summary

Trinity Health seeks a Senior Manager to lead Strategic Access & Capacity Management across its Loyola Medicine operations. You will oversee ambulatory access, scheduling optimization, and template management using Epic Cadence to improve patient flow and experience.

You will partner with clinical, operational, and IT leaders to align staffing, capacity, and workflows, driving continuous improvement and data-driven decisions in patient access initiatives.

Qualifications

• Minimum 2 years of healthcare-related experience.
• 3 to 5 years of healthcare experience preferred.
• Experience leading process improvement, operational strategy, or healthcare access initiatives.
• Prior people leadership experience preferred.

Responsibilities

• Lead ambulatory access, referral, and template management strategy across Loyola Medicine.
• Oversee provider capacity planning, demand management, and schedule optimization.
• Develop and maintain Epic scheduling templates, cadence strategies, decision trees, subgroups, and referral workflows.
• Monitor access-related metrics and identify barriers to patient access.
• Direct end-to-end referral management from initiation to appointment completion.
• Partner with leaders to build and maintain provider schedules across locations.
• Promote standardization and best practices in ambulatory scheduling operations.
• Recruit, hire, coach, and develop team members.
• Provide consultative guidance to physicians, executives, and IT teams.
• Lead strategic access initiatives and present insights to senior leadership.

Skills

Healthcare leadership

Process improvement

Data-driven decisions

Education

Bachelor's degree

Master's degree preferred

Tools

Epic Cadence

Epic template management

Scheduling systems

Job description

Employment Type: Full time

Shift:

What You Will DoStrategic Access & Capacity Management

• Lead the ambulatory access, referral, and template management strategy across Loyola Medicine.
• Oversee provider capacity planning, demand management, and schedule optimization to improve patient access.
• Develop and maintain Epic scheduling templates, cadence strategies, decision trees, subgroups, and referral workflows.
• Monitor access-related metrics, including referral turnaround times, scheduling rates, appointment completion rates, patient wait times, and referral leakage.
• Identify and eliminate barriers to patient access and improve the overall patient experience.

Referral & Scheduling Operations

• Direct the end-to-end referral management process from referral initiation through appointment completion.
• Ensure referrals are processed accurately and efficiently.
• Partner with operational, clinical, and IT leaders to build and maintain provider schedules across specialties and locations.
• Serve as the escalation point for template, scheduling, subgroup, and decision-tree issues.
• Promote standardization and best practices across ambulatory scheduling operations.

Leadership & Team Management

• Recruit, hire, coach, evaluate, and develop team members.
• Foster a culture of collaboration, accountability, service excellence, and continuous improvement.
• Ensure staff receive ongoing training and development opportunities.

Stakeholder Partnership & Change Management

• Act as the subject matter expert for Epic Cadence, template management, and access workflows.
• Provide consultative guidance to physicians, executive leaders, operational leaders, and IT teams.
• Lead strategic access initiatives and support organizational goals.
• Present recommendations, data, and performance insights to senior leadership.

What You Will Need

Education

• Bachelor's degree required.
• Master's degree preferred or equivalent combination of education and relevant experience.

Experience

• Minimum 2 years of healthcare-related experience required.
• 3 to 5 years of healthcare experience preferred.
• Experience with physician practice operations, ancillary scheduling, referral management, or patient access workflows.
• Experience leading process improvement, operational strategy, or healthcare access initiatives.
• Prior people leadership experience preferred.

Technical Expertise

• Strong knowledge of Epic template management and Epic Cadence configuration.
• Epic Cadence Certification upon hire or within one year of employment.
• Understanding of scheduling systems, referral workflows, access management, and healthcare technology.
• Experience analyzing provider capacity, utilization data, and operational performance metrics.

Leadership Competencies

• Ability to build consensus with diverse stakeholders.
• Strong communication and presentation skills, including presenting to executive leadership.
• Experience managing change and driving operational improvements.
• Ability to solve complex problems and make decisions using incomplete or conflicting data.

Other Requirements

• Valid Illinois Driver's License.
• Commitment to patient safety, quality improvement, service excellence, and collaborative leadership.

Compensation

Salary Range: $96,782 - $159,702 per year

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Benefits

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Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.