Senior Patient Access Leader – Onsite Operations

Trinity Health; Philadelphia (Philadelphia County); On-site; USD 44,000 - 66,000; Full time

Job summary

Trinity Health in Philadelphia, PA, is seeking a senior Patient Access Manager to lead 100% onsite front-end operations and maximize patient throughput, data accuracy and reimbursement for services rendered.

You will supervise Patient Access staff across onsite registration, pre-service, and financial counseling functions, drive performance metrics, and redesign processes to improve customer service and financial results while modeling Trinity Health's mission and values.

Qualifications

• Bachelor’s degree in Healthcare or Business Administration.
• 3–5 years of patient access/supervisory experience.
• Proficiency with registration systems and Microsoft Office.
• Strong leadership and communication skills.
• Ability to work in a dynamic, multi-site environment.

Responsibilities

• Lead onsite Patient Access staff and processes to maximize throughput.
• Direct front-end operations across onsite registrations and related areas.
• Develop staffing plans and train staff for optimal performance.
• Collaborate with other departments to ensure data integrity and service quality.
• Monitor performance metrics and drive continuous improvement.

Skills

Leadership

Customer service

Communication

Problem solving

Education

Bachelor’s degree in Healthcare or Business Administration

Tools

Microsoft Office

Patient Registration/Patient Accounting systems

Job description

Trinity Health in Philadelphia, PA, is seeking a senior Patient Access Manager to lead 100% onsite front-end operations and maximize patient throughput, data accuracy and reimbursement for services rendered.

You will supervise Patient Access staff across onsite registration, pre-service, and financial counseling functions, drive performance metrics, and redesign processes to improve customer service and financial results while modeling Trinity Health's mission and values.