Ambulatory Access Operations Lead

University of California; Los Angeles (CA); Hybrid; USD 98,000 - 215,000; Full time

Job summary

UCLA Health in Southern California seeks an Access Administrator to lead centralized scheduling and access operations within the Patient Access Organization, ensuring timely and equitable care.

You will oversee Operations Supervisors and Access Performance Coaches, align daily execution with enterprise objectives, and drive high reliability, quality, and accountability across the access workflow.

Qualifications

• Bachelor's Degree in Healthcare Administration, Business, Organizational Development, Education, or related field or equivalent combination of education and relevant experience required.
• 7 years minimum (required) - Progressive Healthcare Operations Leadership.
• 3 years minimum (required) - Direct management of people leaders.
• 3 years minimum (required) - Performance management and quality governance.
• 3 years minimum (required) - Data driven operational leadership.
• 3 years minimum (required) - Cross-functional stakeholder engagement.

Responsibilities

• Lead centralized scheduling and access operations within the PAO.
• Oversee Operations Supervisors and Access Performance Coaches.
• Ensure alignment between daily execution and enterprise objectives.
• Drive high reliability, quality, and accountability across access operations.

Skills

Leadership

Cross-functional collaboration

Data-driven decisions

Performance management

Stakeholder engagement

Education

Bachelor's Degree in Healthcare Administration / related field

Master's Degree preferred

Job description

UCLA Health in Southern California seeks an Access Administrator to lead centralized scheduling and access operations within the Patient Access Organization, ensuring timely and equitable care.

You will oversee Operations Supervisors and Access Performance Coaches, align daily execution with enterprise objectives, and drive high reliability, quality, and accountability across the access workflow.