Ambulatory Access & Scheduling Optimization Lead

VCU Health; Richmond (VA); On-site; USD 76,000 - 117,000; Full time

Job summary

VCU Health is seeking an Access Optimization Specialist to partner with departments to optimize scheduling workflows, Epic tools, and visit types. The role focuses on reducing variation, aligning practices with enterprise strategy, and sustaining scheduling improvements across specialties.

The position requires a Bachelor’s degree and 2+ years of EPIC Cadence design, build, and implementation experience, plus strong project management skills.

Qualifications

• Bachelor's degree in Business, Finance, Health Information Management or related field.
• Two (2) plus years of EPIC Cadence design, build, and implementation experience preferred.
• Project management experience required.

Responsibilities

• Serve as the primary operational contact for assigned specialties, supporting scheduling workflow optimization and adoption of Epic tools.
• Lead implementation and sustainment of access standards by aligning scheduling practices with enterprise strategy and specialty needs.
• Identify and resolve operational barriers such as template inefficiencies, held time, and visit type inconsistencies through collaboration with clinical and design teams.
• Provide targeted education and training to specialty leadership and frontline staff on scheduling tools, workflows, and best practices.
• Monitor key performance indicators (e.g., held time, block release rates, self-scheduling penetration, deny rates) and upscale gaps proactively.
• Support change management efforts to ensure successful adoption and long-term sustainability of scheduling improvements.
• Act as a subject matter expert (SME) for Epic scheduling tools, ensuring they are effectively embedded in daily operation.
• Facilitate visit type cleanup and optimization, including Fast Pass and self-scheduling configurations.
• Drive consistency and reduce variation in scheduling practices across departments to maintain governance and improve patient access.
• Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS and department.

Skills

Project management

Stakeholder collaboration

Education

Bachelor's degree in Business, Finance, Health Information Management or related field

Tools

Epic Cadence

Job description

VCU Health is seeking an Access Optimization Specialist to partner with departments to optimize scheduling workflows, Epic tools, and visit types. The role focuses on reducing variation, aligning practices with enterprise strategy, and sustaining scheduling improvements across specialties.

The position requires a Bachelor’s degree and 2+ years of EPIC Cadence design, build, and implementation experience, plus strong project management skills.