Ambitious Call Center Associate for First-Call Resolution

Proctor Loan Protector; Daytona Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401k

Student loan assistance

Tuition reimbursement

Paid time off

Holidays

Partner discounts

Job summary

Proctor Loan Protector in Daytona Beach, FL seeks a Call Center Associate to handle inbound calls, resolve customer concerns, and direct complex queries to management. The role emphasizes first-call resolution, accuracy, and adherence to compliance standards in a fast-paced environment.

The position offers a non-exempt, full-time opportunity with a focus on customer service, confidentiality, and teamwork, along with comprehensive benefits and ongoing training to grow your skills within the

Qualifications

• Must have High School Diploma or GED.
• Proficient with MS Office applications.
• Exceptional telephone demeanor and clear communication.
• Ability to maintain strict confidentiality of information.
• Quality scores of 95% or higher when handling calls.
• Strong interpersonal and customer service skills.

Responsibilities

• Handle incoming customer calls using company policies to provide timely, professional responses.
• Provide first-call resolution and escalate to management when necessary.
• Direct calls to the Call Center Manager or appropriate team members.
• Maintain accurate notes and records; support continuous improvement of service quality.
• Ensure compliance with state regulations and company policies while assisting insureds and agents.

Skills

MS Office

Excellent telephone demeanor

Confidentiality

Interpersonal skills

Customer focus

Problem solving

Education

High school diploma/GED

Job description

Proctor Loan Protector in Daytona Beach, FL seeks a Call Center Associate to handle inbound calls, resolve customer concerns, and direct complex queries to management. The role emphasizes first-call resolution, accuracy, and adherence to compliance standards in a fast-paced environment.

The position offers a non-exempt, full-time opportunity with a focus on customer service, confidentiality, and teamwork, along with comprehensive benefits and ongoing training to grow your skills within the