Member Services Call Center Pro: First-Contact Resolution

Clear Destination Inc.; Vernon Hills (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

Clear Destination Inc. in Vernon Hills, IL seeks a customer service associate to support members in a fast-paced call center, delivering empathetic, accurate assistance and advocating for member needs.

You will handle a high volume of incoming calls, resolve routine and complex inquiries, and ensure first contact resolution by using available tools and policy guidelines. A high school diploma and at least one year of customer service experience are required; you should be detail-oriented,

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service experience.
• Excellent communication and active listening skills.
• Ability to work in fast paced environment with attention to detail.
• Willingness to learn policies and procedures.

Responsibilities

• Handle 50–100 first-tier member calls daily.
• Research accounts and resolve inquiries with empathy.
• Verify member information in line with policies.
• Promote adoption of credit union products and services.
• Collaborate with management and peers to improve processes.
• Meet or exceed key performance goals per guidelines.
• Other duties as assigned.

Skills

Customer service

Active listening

Verbal communication

Written communication

Detail oriented

Adaptability

Problem solving

Teamwork

Education

High school diploma or equivalent

Tools

MS Office

Windows PC navigation

Job description

Clear Destination Inc. in Vernon Hills, IL seeks a customer service associate to support members in a fast-paced call center, delivering empathetic, accurate assistance and advocating for member needs.

You will handle a high volume of incoming calls, resolve routine and complex inquiries, and ensure first contact resolution by using available tools and policy guidelines. A high school diploma and at least one year of customer service experience are required; you should be detail-oriented,