Customer Care Pro: First-Call Resolution Specialist

Proctor and Company; Daytona Beach (FL); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Health benefits

401k plan

Paid time off

Mental health resources

Tuition reimbursement

Job summary

Proctor Loan Protector is looking for a MS Call Center Associate to handle incoming calls, resolve customer inquiries, and escalate to the Call Center Manager when needed. The role emphasizes first-call resolution, confidentiality, and professional communication in a fast-paced environment.

As part of the Call Center team, you will contribute to a positive, customer-focused culture with opportunities for growth and ongoing training.

Qualifications

• High school diploma or GED required.
• Proficient with MS Office.
• Exceptional telephone demeanor.
• Ability to maintain a high level of confidentiality.
• Quality scores of 95% or higher.

Responsibilities

• Handle incoming customer calls and resolve inquiries using company policies.
• Direct calls to management when necessary and provide timely responses.
• Demonstrate strong organizational skills and ability to multi-task across software.
• Provide first-call resolution and excellent customer service to insured, agents and external customers.
• Maintain accuracy and confidentiality in all communications.

Skills

MS Office

Exceptional telephone demeanor

Confidentiality

Education

High school diploma/GED

Job description

Proctor Loan Protector is looking for a MS Call Center Associate to handle incoming calls, resolve customer inquiries, and escalate to the Call Center Manager when needed. The role emphasizes first-call resolution, confidentiality, and professional communication in a fast-paced environment.

As part of the Call Center team, you will contribute to a positive, customer-focused culture with opportunities for growth and ongoing training.