Call Center Specialist – First‑Call Resolution Champion

166 Proctor Loan Protector; Daytona Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401k

Tuition reimbursement

Paid time off

Job summary

Proctor Loan Protector is seeking a Call Center Associate to handle incoming calls, resolve customer concerns, and guide calls to management when needed. The role emphasizes customer service, accuracy, and first-call resolution in a highly regulated environment.

Required are a high school diploma, proficiency in MS Office, and exceptional telephone demeanor, with a track record of maintaining confidentiality and delivering quality scores above 95%.

Qualifications

• High school diploma or GED required.
• Proficient with MS Office.
• Exceptional telephone demeanor and ability to maintain confidentiality.

Responsibilities

• Handle and resolve customer inquiries via phone and other channels as needed.
• Provide professional, timely responses to customers.
• Ensure first-call resolution where possible and escalate to management when required.
• Maintain accurate records and documentation of interactions.

Skills

Exceptional telephone demeanor

Confidentiality

Quality scores 95%+

Education

High school diploma/GED

Tools

MS Office

Job description

Proctor Loan Protector is seeking a Call Center Associate to handle incoming calls, resolve customer concerns, and guide calls to management when needed. The role emphasizes customer service, accuracy, and first-call resolution in a highly regulated environment.

Required are a high school diploma, proficiency in MS Office, and exceptional telephone demeanor, with a track record of maintaining confidentiality and delivering quality scores above 95%.