Customer Service Representative

TEKsystems; Daytona Beach (FL); Hybrid; USD 23,000 - 28,000; Full time

Job summary

TEKsystems in Daytona Beach, FL is seeking a Customer Service Representative to handle inbound insurance servicing calls. The role starts with on-site training for 45 days, with a training schedule from 9:30am to 6pm, followed by a hybrid schedule (9:30am-6pm or 10:30am-7pm) based on meeting adherence and attendance.

Candidates should have at least 1 year of recent customer service experience, typing 35 WPM, and strong verbal/written communication.

Qualifications

• At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service)
• Efficient in using a windows PC computer and navigating their software system (super easy to learn)
• typing: at least 35 WPM
• Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)
• internet connection - will be required to train remote and work remote.
• Reliable transportation

Responsibilities

• Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.
• This person will be responsible for handling inbound calls pertaining to insurance servicing questions.
• Will receive questions from borrowers, insurance agents and financial institutions.
• The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.
• Majority of calls will be in regards to payment and/or coverage questions.
• The CSR must be able to multi-task between various systems to research and document the phone calls.
• The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.
• Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.

Skills

Customer service

Job description

Description

English $17. Bilingual in Spanish $18.50.
Insurance Servicing Class - Start Date 9/9
First 45 days fully on-site for training. Training Schedule is 9:30am to 6pm
10:30am to 7pm hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations

***NO TIME OFF IN FIRST 6 WEEKS!***

Responsibilities

• Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.
• This person will be responsible for handling inbound calls pertaining to insurance servicing questions.
• Will receive questions from borrowers, insurance agents and financial institutions.
• The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.
• Majority of calls will be in regards to payment and/or coverage questions.
• The CSR must be able to multi-task between various systems to research and document the phone calls.
• The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.
• Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.

Skills

• Customer service

Top Skills Details

• Customer service

Additional Skills & Qualifications

• ***TESTING: Basic Computer Literacy (70% is passing) One Minute Typing Test (35 WPM is Passing)***

MUST HAVE

• At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service)
• Efficient in using a windows PC computer and navigating their software system (super easy to learn)
• typing: at least 35 WPM
• Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)
• **internet connection** - will be required to train remote and work remote.
• Reliable transportation

NICE TO HAVE

• 2+ years of call center experience
• Insurance or mortgage experience

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Daytona Beach, FL.

Pay and Benefits

The pay range for this position is $17.00