Ambassador Training Lead - HR & People Development

United Parks & Resorts, Inc.; Tampa (FL); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets

Park Discounts

Medical Insurance

Dental Insurance

Vision Insurance

401K Retirement plan

Voluntary Insurance

Life Insurance

Disability Benefits

Tuition Reimbursement

Flexible Spending Accounts

Employee Assistance Program

Legal Assistance Plan

Job summary

Busch Gardens Tampa is hiring an HR Trainer to deliver comprehensive Ambassador training, including safety sessions, station-specific instruction, and ongoing coaching. You will ensure training materials and records are complete and up to date, while supporting other park facilities as needed.

The role requires strong verbal and written communication, the ability to speak to groups of varying sizes, and proficiency with PowerPoint and MS Office.

Qualifications

• High School Diploma or equivalent.
• Basic computer and AV skills; proficiency with PowerPoint and MS Office.
• Three months theme park experience preferred; training/teaching experience a plus.

Responsibilities

• Conduct training for Ambassadors including facility tours, safety training, and assigned station training.
• Provide ongoing coaching and retraining opportunities with positive reinforcement.
• Communicate concerns to Supervisor and department trainer regarding progress and needs.
• Prepare training materials and paperwork for records and track completion.
• Assist other park facilities as needed while maintaining guest service quality.
• Maintain safe work habits and grooming standards; work as part of a team.

Skills

Verbal communication

Written communication

Public speaking

Team collaboration

multitasking

Education

High School Diploma or Equivalent

Tools

PowerPoint

MS Office

Outlook

Windows

Job description

Busch Gardens Tampa is hiring an HR Trainer to deliver comprehensive Ambassador training, including safety sessions, station-specific instruction, and ongoing coaching. You will ensure training materials and records are complete and up to date, while supporting other park facilities as needed.

The role requires strong verbal and written communication, the ability to speak to groups of varying sizes, and proficiency with PowerPoint and MS Office.