Human Resources Trainer

SeaWorld Parks & Entertainment, Inc.; Tampa (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets

Park discounts on food and merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Tuition Reimbursement

Employee Assistance Program

Life Insurance

Disability Benefits

Petition for flexible spending

Job summary

SeaWorld Parks & Entertainment in Tampa is seeking a Training Specialist to develop and deliver Ambassador training at Busch Gardens. You will conduct training sessions, provide coaching, and ensure delivery of safety and station-specific material while upholding SEA grooming standards and guest service.

The role requires strong communication, public speaking, and the ability to work in a diverse environment with flexible hours, including weekends and holidays.

Qualifications

• Strong verbal and written communication skills.
• Public speaking to groups and delivering training.
• Ability to work in a diverse environment and lead teams.
• Organize resources and manage multiple projects.
• Must be able to walk and stand for long periods in variable weather.
• Flexible schedule including weekdays, weekends, evenings, and holidays.
• Team player and able to work independently.
• Complete Train-the-Trainer programs and certifications.
• Multitask with a positive attitude to ensure guest service.
• Adhere to SEA grooming guidelines and training requirements.
• Basic computer skills; PowerPoint; MS Office; Outlook.
• Minimum three months of theme park experience preferred.

Responsibilities

• Conduct training for Ambassadors including tours, safety, and station training.
• Provide ongoing coaching and retraining to Ambassadors and support staff.
• Communicate concerns to Supervisor and trainer; identify training needs.
• Conduct classes and ensure completion of training materials and records.
• Provide answers to Ambassadors to achieve job proficiency.
• Assist other facilities within the park as needed.
• Maintain high quality and cleanliness to support facility integrity.
• Practice safe work habits, PPE use, lifting, driving, and safety reporting.
• Demonstrate courteous and professional behavior with Ambassadors and guests.
• Work as part of a team to increase productivity and guest service.
• Maintain grooming standards in appearance.

Skills

Verbal communication

Written communication

Public speaking

Group presentation

Teamwork

Multitasking

PowerPoint

MS Office

Outlook

Education

High School Diploma or Equivalent

Tools

PowerPoint

MS Office

Outlook

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What You Get To Do

• Conduct training for Ambassadors to include facility tours, safety training, and assigned station training
• Provide ongoing coaching and retraining opportunities to Ambassadors and support team members through positive reinforcement.
• Communicate with Supervisor and department trainer concerns regarding Ambassador’s progress; Identify additional training needs
• Conduct necessary training classes and ensure completion of training materials and paperwork for Ambassador and department records
• Provide answers to Ambassadors to achieve job proficiency
• Assist other facilities throughout the park as needed
• Support facility integrity by maintaining high level of quality and cleanliness.
• Consistently practices safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting of unsafe situations.
• Consistently demonstrates courteous and professional behavior in all work aspects with all Ambassadors and guests.
• Works as part of a team to increase productivity and while providing excellent guest service.
• Maintains a professional appearance that meets grooming standards.

What It Takes To Succeed

• Exhibit effective verbal and written communication skills; speak comfortably in front of small and large groups; respond effectively to individual and group questions
• Create and maintain a cooperative team environment, to establish positive behaviors and actions of Ambassadors
• Work effectively within a diverse work environment to meet and exceed guest and Ambassador expectations
• Organize resources, establish priorities and monitor multiple projects and assignments; results oriented
• Must be able to walk and stand for long periods of time in extreme weather conditions
• Must be willing to work a flexible schedule that includes weekdays, weekends, evenings, and holidays.
• Must be willing to work as part of a team as well as work independently with little or no supervision.
• Must be able to complete all required Train-the-Trainer programs and certifications required for delivery of department trainings
• Must be able to multitask while maintaining a positive attitude to ensure excellent guest service.
• Consistently practices safe work habits including but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.
• Must be willing to comply with all SEA grooming guidelines and employment standards.
• Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.
• Must have basic computer and audio/visual skills and be proficient in the use of PowerPoint; familiar with standard computer software programs, i.e., MS Office, Outlook and Windows.
• Must have High School Diploma or Equivalent
• Minimum of three (3) months theme park experience preferred
• Previous training, teaching, and/or presenting experience a plus

The Perks Of The Position

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.