Human Resources Trainer

United Parks & Resorts, Inc.; Tampa (FL); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets

Park Discounts

Medical Insurance

Dental Insurance

Vision Insurance

401K Retirement plan

Voluntary Insurance

Life Insurance

Disability Benefits

Tuition Reimbursement

Flexible Spending Accounts

Employee Assistance Program

Legal Assistance Plan

Job summary

Busch Gardens Tampa is hiring an HR Trainer to deliver comprehensive Ambassador training, including safety sessions, station-specific instruction, and ongoing coaching. You will ensure training materials and records are complete and up to date, while supporting other park facilities as needed.

The role requires strong verbal and written communication, the ability to speak to groups of varying sizes, and proficiency with PowerPoint and MS Office.

Qualifications

• High School Diploma or equivalent.
• Basic computer and AV skills; proficiency with PowerPoint and MS Office.
• Three months theme park experience preferred; training/teaching experience a plus.

Responsibilities

• Conduct training for Ambassadors including facility tours, safety training, and assigned station training.
• Provide ongoing coaching and retraining opportunities with positive reinforcement.
• Communicate concerns to Supervisor and department trainer regarding progress and needs.
• Prepare training materials and paperwork for records and track completion.
• Assist other park facilities as needed while maintaining guest service quality.
• Maintain safe work habits and grooming standards; work as part of a team.

Skills

Verbal communication

Written communication

Public speaking

Team collaboration

multitasking

Education

High School Diploma or Equivalent

Tools

PowerPoint

MS Office

Outlook

Windows

Job description

## Human Resources TrainerApply: Busch Gardens Tampa: Full time: Posted Today: JR131866Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!**What you get to do:*** Conduct training for Ambassadors to include facility tours, safety training, and assigned station training* Provide ongoing coaching and retraining opportunities to Ambassadors and support team members through positive reinforcement.* Communicate with Supervisor and department trainer concerns regarding Ambassador’s progress; Identify additional training needs* Conduct necessary training classes and ensure completion of training materials and paperwork for Ambassador and department records* Provide answers to Ambassadors to achieve job proficiency* Assist other facilities throughout the park as needed* Support facility integrity by maintaining high level of quality and cleanliness.* Consistently practices safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting of unsafe situations.* Consistently demonstrates courteous and professional behavior in all work aspects with all Ambassadors and guests.* Works as part of a team to increase productivity and while providing excellent guest service.* Maintains a professional appearance that meets grooming standards.**What it takes to succeed:*** Exhibit effective verbal and written communication skills; speak comfortably in front of small and large groups; respond effectively to individual and group questions* Create and maintain a cooperative team environment, to establish positive behaviors and actions of Ambassadors* Work effectively within a diverse work environment to meet and exceed guest and Ambassador expectations* Organize resources, establish priorities and monitor multiple projects and assignments; results oriented* Must be able to walk and stand for long periods of time in extreme weather conditions* Must be willing to work a flexible schedule that includes weekdays, weekends, evenings, and holidays.* Must be willing to work as part of a team as well as work independently with little or no supervision.* Must be able to complete all required Train-the-Trainer programs and certifications required for delivery of department trainings* Must be able to multitask while maintaining a positive attitude to ensure excellent guest service.* Consistently practices safe work habits including but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.* Must be willing to comply with all SEA grooming guidelines and employment standards.* Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within* established timelines.* Must have basic computer and audio/visual skills and be proficient in the use of PowerPoint; familiar with standard computer software programs, i.e., MS Office, Outlook and* Windows.* Must have High School Diploma or Equivalent* Minimum of three (3) months theme park experience preferred* Previous training, teaching, and/or presenting experience a plusThe perks of the position:* Paid Time Off* Complimentary Park Tickets and Passes* Park Discounts on Food and Merchandise* Medical, Dental, and Vision Insurance* 401K Retirement plan* Voluntary Insurance* Life Insurance* Disability Benefits* Tuition Reimbursement* Dependent and Health Care Flexible Spending Accounts* Employee Assistance Program* Legal Assistance Plan