Ambassador Supervisor: Lead Training & Guest Experience

SeaWorld Parks & Entertainment LLC; Seattle (WA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free park admission

Discounts on park admissions

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment LLC is seeking Ambassadors to help maintain a safe, welcoming park environment for guests and team members. You will support daily operations, train newer ambassadors, and ensure compliance with park policies while delivering outstanding guest experiences.

The role requires strong communication, cash handling ability, and comfort working outdoors at seasonal events. Flexibility for varied shifts, including nights and holidays, is essential.

Qualifications

• High school diploma or equivalent preferred.
• Leadership experience preferred.
• Excellent communication skills.
• Ability to lift 25 pounds and push/pull 50 pounds.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Valid state driver’s license and ability to obtain a company license.
• At least 18 years old.
• CPR/AED training/certification.
• Ability to stand and walk for long periods.
• Comfortable outdoors at heights up to 150 feet (350 ft for Skytower).

Responsibilities

• Ensure a safe environment for ambassadors, guests, and animals.
• Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching.
• Ensure compliance to all state/federal regulations, park policies, and department procedures.
• Create and maintain unit’s team rotation grid.
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve.
• Respond to guest and ambassador needs.
• Report to Supervisors and Managers regarding the status of projects.
• Oversee completion of daily opening and closing procedures.
• Utilize problem solving skills to ensure positive guest resolutions as needed.
• Oversee assigned operating area.
• Ensure strict adherence to all cash handling procedures.
• Perform other miscellaneous tasks as required.

Skills

Leadership

Cash handling

Communication

Customer service

Public speaking

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Office

POS systems

Job description

SeaWorld Parks & Entertainment LLC is seeking Ambassadors to help maintain a safe, welcoming park environment for guests and team members. You will support daily operations, train newer ambassadors, and ensure compliance with park policies while delivering outstanding guest experiences.

The role requires strong communication, cash handling ability, and comfort working outdoors at seasonal events. Flexibility for varied shifts, including nights and holidays, is essential.