Ambassador Lead: Training, Safety & Guest Experience

United Parks & Resorts; Orlando (FL); Hybrid; USD 24,000 - 32,000; Full time

Benefits offered by this job

Free park admission

Discounts on park tickets for family &

Park discounts on food, merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment's Discovery Cove Orlando is seeking enthusiastic ambassadors to ensure a safe environment for guests and animals while delivering unforgettable experiences. You will develop on‑the‑job training, provide coaching, oversee opening and closing procedures, handle cash with accuracy, and help maintain park cleanliness and safety throughout shifts.

Join our fast-paced team and enjoy benefits such as free park admission, ticket discounts for friends and family,

Qualifications

• Leadership experience preferred
• Experience training and coaching staff
• Cash handling experience preferred
• Proficient in Microsoft Office applications
• Excellent written and verbal communication skills
• Comfort speaking to groups of guests and ambassadors
• CPR/AED training/certification preferred

Responsibilities

• Ensure a safe environment for ambassadors, guests, and animals
• Develop on‑the‑job training and coach ambassadors
• Ensure compliance with state/federal regulations, park policies, and procedures
• Create and maintain unit’s team rotation grid
• Maintain park cleanliness and perform quality inspections
• Respond to guest and ambassador needs
• Report status of projects to Supervisors/Managers
• Oversee opening and closing procedures
• Utilize problem solving to resolve guest issues
• Oversee assigned operating area
• Adhere to cash handling procedures
• Perform other tasks as required

Skills

Leadership experience

Training & coaching

Cash handling

Microsoft Office

Public speaking

Customer service

CPR/AED training

Education

High school diploma

Bachelor's degree

Job description

SeaWorld Parks & Entertainment's Discovery Cove Orlando is seeking enthusiastic ambassadors to ensure a safe environment for guests and animals while delivering unforgettable experiences. You will develop on‑the‑job training, provide coaching, oversee opening and closing procedures, handle cash with accuracy, and help maintain park cleanliness and safety throughout shifts.

Join our fast-paced team and enjoy benefits such as free park admission, ticket discounts for friends and family,