Assistant Supervisor, Guest Services

United Parks & Resorts; Orlando (FL); Hybrid; USD 24,000 - 32,000; Full time

Benefits offered by this job

Free park admission

Discounts on park tickets for family &

Park discounts on food, merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment's Discovery Cove Orlando is seeking enthusiastic ambassadors to ensure a safe environment for guests and animals while delivering unforgettable experiences. You will develop on‑the‑job training, provide coaching, oversee opening and closing procedures, handle cash with accuracy, and help maintain park cleanliness and safety throughout shifts.

Join our fast-paced team and enjoy benefits such as free park admission, ticket discounts for friends and family,

Qualifications

• Leadership experience preferred
• Experience training and coaching staff
• Cash handling experience preferred
• Proficient in Microsoft Office applications
• Excellent written and verbal communication skills
• Comfort speaking to groups of guests and ambassadors
• CPR/AED training/certification preferred

Responsibilities

• Ensure a safe environment for ambassadors, guests, and animals
• Develop on‑the‑job training and coach ambassadors
• Ensure compliance with state/federal regulations, park policies, and procedures
• Create and maintain unit’s team rotation grid
• Maintain park cleanliness and perform quality inspections
• Respond to guest and ambassador needs
• Report status of projects to Supervisors/Managers
• Oversee opening and closing procedures
• Utilize problem solving to resolve guest issues
• Oversee assigned operating area
• Adhere to cash handling procedures
• Perform other tasks as required

Skills

Leadership experience

Training & coaching

Cash handling

Microsoft Office

Public speaking

Customer service

CPR/AED training

Education

High school diploma

Bachelor's degree

Job description

At Discovery Cove Orlando, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

• Ensure a safe environment for all ambassadors, guests, and animals
• Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Create and maintain unit’s team rotation grid
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
• Respond to guest and ambassador needs
• Report to Supervisors and Managers regarding the status of projects
• Oversee completion of daily opening and closing procedures
• Utilize problem solving skills to ensure positive guest resolutions as needed
• Oversee assigned operating area
• Ensure strict adherence to all cash handling procedures
• Perform other miscellaneous tasks as required

What it takes to succeed:

• High school diploma or equivalent preferred
• Leadership experience preferred
• Possession or pursuit of a bachelor’s degree preferred
• Excellent computer skills, ability to work multiple selling systems preferred
• Previous cash handling experience preferred
• Valid state driver’s license and be able to obtain a company driver’s license
• At least 18 years old
• Ability to complete provided CPR/AED training/certification
• Ability to be trained and certified at all attractions
• Excellent written and verbal communication skills
• Comfortability speaking in front of large groups of guests and ambassadors
• Ability to remain calm and professional during challenging situations
• Working knowledge of all Microsoft Office applications
• Ability to stand and walk for long periods of time
• Ability to bend and stoop to assist in cleaning the park
• Ability to lift 25 pounds and push/pull 50 pounds
• Ability to able to climb stairs
• Ability to walk in sand
• Ability to assist in ride testing by riding all park rides
• Ability to operate in a cash handling environment
• Three full days of open availability
• Availability to work varying shifts or hours based on park hours; i.e. flexibility to work days, nights, weekends, holidays, and until 3:00 a.m. for seasonal events

The perks of the position:

Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.