Park Area Ambassador (Guest Services)

SeaWorld Parks & Entertainment; Orlando (FL); On-site; USD 17,908 - 23,419; Full time

Benefits offered by this job

Free park admission

Discounts on park admission for family

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events and gives

Job summary

Discovery Cove Orlando, part of SeaWorld Parks & Entertainment, is seeking a friendly Host or Hostess for Guest Services to create unforgettable experiences for guests.

As a Host, you will greet guests, answer questions, help with gear, maintain cleanliness, and assist with park operations across indoor and outdoor areas.

This role requires 16+, ability to work varied shifts from 6:00am to 11:00pm, and a willingness to engage with large groups.

Qualifications

• Must be at least 16 years of age.
• Ability to work varied shifts (early mornings to late evenings).
• Strong communication with guests and team members.
• Comfort speaking to large groups and assisting with gear operations.

Responsibilities

• Greet guests and provide exceptional guest service; answer questions and resolve issues.
• Perform guest laundry tasks and assist with gear preparation.
• Facilitate organized traffic flow for guests and vehicles.
• Adhere to safety policies and maintain cleanliness of assigned areas.
• Deliver park orientation spiels to groups and assist with gear distribution.

Skills

Guest services

Communication

Teamwork

Positivity

Job description

At Discovery Cove Orlando, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What You Get To Do

As a Host or Hostess for Guest Services at Discovery Cove, you’ll provide the highest level of guest service and satisfaction. Your positive attitude and can-do spirit will make all the difference as you help create positive, lasting memories for our guests. You will:

• Provide exceptional guest service by greeting and interacting with guests, answering questions and resolving guest issues
• Perform guest laundry tasks such as loading/unloading washers and dryers, folding towels, and preparing wetsuits and gear bags
• Facilitate an organized traffic flow of both guests and their vehicles
• Adhere to safety policies
• Deliver park orientation spiels to large groups of guests
• Distribute lockers, gear bags, and wetsuits to guests, ensuring proper fit of swim gear
• Monitor, sort, and restock gear and supplies throughout shift
• Maintain cleanliness of all assigned areas including trash removal and sweeping of indoor/outdoor pathways and lots, wiping down beach chairs and raising umbrellas, and other light cleaning duties as needed
• Perform other duties as assigned

What It Takes To Succeed

• Must be at least 16 years of age
• Must be able to work varied shifts (opening shifts start as early as 6:00am and closing shifts end as late as 11:00pm)
• Must be able to communicate effectively with team members and guests
• Must be comfortable speaking to large groups
• Must be able operate washer, dryer, and towel machine with training
• Must be comfortable with completing all cleaning duties, including use of cleaning chemicals
• Must be comfortable handling wetsuits (neoprene) and latex products
• Must be able to train on and properly use protective gear
• Must be comfortable working around fumes/dust/odor
• Must be able to stand for entire shift
• Must be able to walk in sand
• Must be able to lift up to 25 pounds
• Must be able to push/pull up to 50 pounds with assistance
• Must be able to bend, reach, twist, and turn with complete flexibility
• Must be comfortable working around water and animals
• Must be able to work indoors and outdoors in all weather conditions

The perks of the position

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.