Assistant Supervisor, Guest Services

SeaWorld Parks & Entertainment; Orlando (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free park admission

Discounts on park tickets

Park discounts on food/merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment in Orlando is seeking Ambassadors to ensure a safe environment for guests, ambassadors and animals. You will develop on‑the‑job training, coach teammates, and enforce park policies while maintaining high cleanliness and smooth opening/closing operations.

The role requires strong communication, cash handling experience, and the ability to work flexible hours, including nights and weekends.

Qualifications

• High school diploma or equivalent preferred.
• Leadership experience preferred.
• Bachelor’s degree preferred.
• Excellent computer skills; ability to work multiple selling systems.
• Previous cash handling experience preferred.
• Valid state driver's license; ability to obtain company license.
• At least 18 years old.
• CPR/AED training/certification.
• Able to be trained and certified at all attractions.
• Excellent written and verbal communication skills.
• Comfortable speaking in front of large groups.

Responsibilities

• Ensure a safe environment for ambassadors, guests and animals.
• Develop on‑the‑job training and coaching for ambassadors.
• Ensure compliance with regulations, policies and procedures.
• Create and maintain unit’s team rotation grid.
• Maintain park cleanliness and conduct quality inspections.
• Respond to guest and ambassador needs.
• Report status of projects to Supervisors and Managers.
• Oversee daily opening and closing procedures.
• Use problem‑solving skills for positive guest resolutions.
• Oversee the assigned operating area.
• Ensure adherence to cash handling procedures.
• Perform other miscellaneous tasks as required.

Skills

Leadership

Communication

Cash handling

CPR/AED

Public speaking

MS Office

Stand/walk

POS systems

Training others

Education

High school diploma

Bachelor’s degree preferred

Tools

MS Office

Job description

At Discovery Cove Orlando, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What You Get To Do

• Ensure a safe environment for all ambassadors, guests, and animals
• Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching.
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Create and maintain unit’s team rotation grid
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
• Respond to guest and ambassador needs
• Report to Supervisors and Managers regarding the status of projects
• Oversee completion of daily opening and closing procedures
• Utilize problem solving skills to ensure positive guest resolutions as needed
• Oversee assigned operating area
• Ensure strict adherence to all cash handling procedures
• Perform other miscellaneous tasks as required

What It Takes To Succeed

• High school diploma or equivalent preferred
• Leadership experience preferred
• Possession or pursuit of a bachelor’s degree preferred
• Excellent computer skills, ability to work multiple selling systems preferred
• Previous cash handling experience preferred
• Valid state driver’s license and be able to obtain a company driver’s license
• At least 18 years old
• Ability to complete provided CPR/AED training/certification
• Ability to be trained and certified at all attractions
• Excellent written and verbal communication skills
• Comfortability speaking in front of large groups of guests and ambassadors
• Ability to remain calm and professional during challenging situationsWorking knowledge of all Microsoft Office applications
• Ability to stand and walk for long periods of time
• Ability to bend and stoop to assist in cleaning the park
• Ability to lift 25 pounds and push/pull 50 pounds
• Ability to able to climb stairs
• Ability to walk in sand
• Ability to assist in ride testing by riding all park rides
• Ability to operate in a cash handling environment
• Three full days of open availability
• Availability to work varying shifts or hours based on park hours; i.e. flexibility to work days, nights, weekends, holidays, and until 3:00 a.m. for seasonal events

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.