Manager, Food & Beverage

Entertainment Places; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Life Insurance & Disability Benefits

Tuition Reimbursement

Flexible Spending Accounts

Employee Assistance Program

Legal Assistance Plan

Job summary

SeaWorld Parks & Entertainment in Orlando seeks an enthusiastic Ambassadors Supervisor to lead a team delivering exceptional guest experiences. You will model top service standards, supervise ambassadors, and ensure safety and compliance while supporting catering, special events and festival operations.

The role requires 18+ years old, 1+ year in food/beverage leadership, and ability to train and coach staff; flexible schedule including weekends and evenings is expected.

Qualifications

• At least 18 years of age.
• At least 1 year of experience in the food and beverage industry or similar high volume leadership capacity.
• Able to lead and develop ambassadors in daily job tasks.
• A role model for SEA safety, guest service, attendance, cleanliness and wardrobe standards.
• Able to work with and lead ambassadors in areas that sell and serve alcohol.
• A valid Driver’s license preferred and ability to meet company driving guidelines.
• Ability to complete a Food Safety Manager certification and pass the exam.
• Lift, carry, push and pull up to 50lbs frequently.
• Extensive walking and standing during shifts; frequent bending and climbing stairs.
• Work indoors and outdoors in varying weather; flexible weekends/holidays/evening hours.

Responsibilities

• Supervise, train, and counsel Ambassadors.
• Perform the job duties you’re supervising.
• Maintain a clean and safe environment for all team members, guests, and animals.
• Develop team members through training, feedback and coaching.
• Ensure compliance with all relevant regulations and policies.
• Assist leadership with supervision of planning, directing, and organizational needs of Catering, Special Events & Festivals.
• Respond to guest and team member needs.
• Assist leadership with scheduling, training, food ordering and equipment.

Skills

Team leadership

Guest service excellence

Food & beverage knowledge

Job description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

You will help lead and inspire a team to deliver great guest experiences from the get-go. You will model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with.

• Supervise, train, and counsel Ambassadors
• Perform the job duties you’re supervising
• Maintain a clean and safe environment for all team members, guests, and animals
• Develop team members through training, feedback and coaching
• Ensure compliance with all relevant regulations and policies
• Assist leadership with supervision of planning, directing, and organizational needs of the department with a focus in Catering, Special Events and Consumer Events & Festivals
• Respond to guest and team member needs
• Assists leadership with employees scheduling, training, food ordering and equipment

What it takes to succeed:

• At least 18 years of age
• At least 1 year of experience in the food and beverage industry or similar high volume leadership capacity
• Able to lead and develop ambassadors in daily job task
• A role model for SEA safety, guest service, attendance, cleanliness and wardrobe standards
• Able to work with and lead ambassadors in areas that sell and serve alcohol.
• A valid Driver’s license and ability to meet company driving guidelines preferred
• Able to complete a Food Safety Manager certification and pass the exam
• Lift, carry, push and pull up to 50lbs. on a frequent basis.
• Position engages in extensive walking and standing throughout work shift
• Frequent bending from waist to floor, kneeling, squatting, simple hand grasping work and fine hand manipulation (computer work/typing, writing).
• Occasional overhead reaching and climbing stairs and ladders
• Work both indoors and outdoors, exposed to a variety of weather conditions
• Perform all cleaning duties, including use of cleaning chemicals
• Able to work a flexible schedule (Includes: Weekends, holidays, catering events and evening hours)
• Flexible in work locations as placement will depend on business needs and career development opportunities

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance Life Insurance Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.