Ambassador Team Lead & Trainer — Park Operations

SeaWorld; Orlando (FL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Free park admission

Discounts on tickets and passes for家?m

Scholarship opportunities

Job summary

SeaWorld Orlando is seeking enthusiastic ambassadors to help deliver memorable guest experiences. You will create safe environments, train new ambassadors, and ensure compliance with park policies while maintaining cleanliness and guest satisfaction.

This full-time role requires 18+, ability to stand long, lift, and work varied shifts; CPR/AED training, strong communication, and proficiency with MS Office are valued. Enjoy free park admission and growth opportunities.

Qualifications

• High school diploma or equivalent preferred.
• Leadership experience preferred.
• Bachelor's degree preferred.
• Proficient with MS Office and multiple selling systems.
• Experience with cash handling and POS transactions.
• Valid driver's license required.
• Must be 18+ and CPR/AED trained.
• Able to train and certify at all attractions.
• Excellent written and verbal communication.
• Comfortable speaking to large groups.
• Able to stand and walk for long periods; lift up to 25 pounds and push/pull 50 pounds.

Responsibilities

• Ensure a safe environment for ambassadors, guests, and animals.
• Develop on-the-job training and coaching for ambassadors.
• Ensure compliance with regulations, park policies, and procedures.
• Create and maintain the unit's team rotation grid.
• Maintain high cleanliness and conduct quality inspections.
• Respond to guest and ambassador needs.
• Report status of projects to Supervisors/Managers.
• Oversee daily opening and closing procedures.
• Use problem solving to ensure positive guest resolutions.
• Oversee assigned operating area and cash handling procedures.
• Perform other tasks as required.

Skills

Leadership

Communication

Public speaking

MS Office

Cash handling

Customer service

Training/coaching

Problem solving

Multi-system proficiency

Physical stamina

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Retail POS systems

Cash handling devices

Job description

SeaWorld Orlando is seeking enthusiastic ambassadors to help deliver memorable guest experiences. You will create safe environments, train new ambassadors, and ensure compliance with park policies while maintaining cleanliness and guest satisfaction.

This full-time role requires 18+, ability to stand long, lift, and work varied shifts; CPR/AED training, strong communication, and proficiency with MS Office are valued. Enjoy free park admission and growth opportunities.