Manager, Food & Beverage

SeaWorld Parks & Entertainment; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets

Park Discounts on Food & Merchandise

Medical, Dental, Vision Insurance

401K Retirement plan

Voluntary Insurance

Life Insurance

Disability Benefits

Tuition Reimbursement

Dependent & Health Care FSAs

Employee Assistance Program

Legal Assistance Plan

Job summary

SeaWorld Parks & Entertainment in Orlando, FL seeks enthusiastic Ambassadors to lead a front-line team delivering exceptional guest experiences. You will supervise, train, and coach ambassadors, maintain high safety and cleanliness standards, and support catering, special events and festival efforts.

Able to work weekends, holidays and evenings; roles may shift by business need to optimize guest experiences and operations across indoor and outdoor settings.

Qualifications

• 18+ years of age.
• 1+ year experience in food & beverage or similar leadership role.
• Ability to lead and develop ambassadors.
• Model SEA safety, guest service, attendance and wardrobe standards.
• Able to work in areas that sell/serve alcohol.
• Driver's license preferred.
• Food Safety Manager certification preferred.
• Lift/carry/push/pull up to 50 lbs.
• Extensive walking and standing throughout shift.
• Occasional bending, kneeling, squatting and fine hand manipulation.
• Outdoor/indoor work in varied weather.
• Flexible schedule including weekends, holidays, evenings.
• Placement may vary based on business needs.

Responsibilities

• Supervise, train, and counsel Ambassadors.
• Perform duties you supervise.
• Maintain a clean and safe environment for all.
• Develop team through training, feedback, and coaching.
• Ensure compliance with regulations and policies.
• Support leadership with planning and organizational requests (Catering, Events).
• Respond to guest and team member needs; assist with scheduling and food orders.

Skills

Leadership

Team training

Guest service

Communication

Job description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What You Get To Do

You will help lead and inspire a team to deliver great guest experiences from the get-go. You will model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with. You will:

• Supervise, train, and counsel Ambassadors
• Perform the job duties you’re supervising
• Maintain a clean and safe environment for all team members, guests, and animals
• Develop team members through training, feedback and coaching
• Ensure compliance with all relevant regulations and policies
• Assist leadership with supervision of planning, directing, and organizational needs of the department with a focus in Catering, Special Events and Consumer Events & Festivals
• Respond to guest and team member needs
• Assists leadership with employees scheduling, training, food ordering and equipment

What It Takes To Succeed

• At least 18 years of age
• At least 1 year of experience in the food and beverage industry or similar high volume leadership capacity
• Able to lead and develop ambassadors in daily job task
• A role model for SEA safety, guest service, attendance, cleanliness and wardrobe standards
• Able to work with and lead ambassadors in areas that sell and serve alcohol.
• A valid Driver’s license and ability to meet company driving guidelines preferred
• Able to complete a Food Safety Manager certification and pass the exam
• Lift, carry, push and pull up to 50lbs. on a frequent basis.
• Position engages in extensive walking and standing throughout work shift
• Frequent bending from waist to floor, kneeling, squatting, simple hand grasping work and fine hand manipulation (computer work/typing, writing).
• Occasional overhead reaching and climbing stairs and ladders
• Work both indoors and outdoors, exposed to a variety of weather conditions
• Perform all cleaning duties, including use of cleaning chemicals
• Able to work a flexible schedule (Includes: Weekends, holidays, catering events and evening hours)
• Flexible in work locations as placement will depend on business needs and career development opportunities

The Perks Of The Position

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.