Amazon Connect IVR Systems Support Specialist

MaziCTools; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Truist is seeking a system administrator-type resource for an Amazon Connect-focused role in the USA. The position involves reading and interpreting Visio call flow diagrams and Amazon Connect contact flows, plus managing Quick Connects and DynamoDB records.

You will perform basic PC tasks and diagnose audio setting issues, ensuring reliable contact center operations and smooth user experiences across channels.

Qualifications

• Experience with Amazon Connect.
• Ability to read and interpret call flow diagrams.
• Proficiency in managing Quick Connects and DynamoDB records.
• Basic PC skills.
• Strong troubleshooting skills for audio settings.

Responsibilities

• Read and interpret Visio call flow diagrams.
• Read and interpret Amazon Connect contact flows.
• Add or modify Quick Connects.
• Add or modify DynamoDB records.
• Perform basic PC tasks required for system administration.
• Diagnose and troubleshoot audio setting issues.

Skills

Amazon Connect

Call flows

Quick Connects

DynamoDB

PC skills

Audio troubleshooting

Tools

Visio

Job description

Truist is seeking a system administrator-type resource for an Amazon Connect-focused role in the USA. The position involves reading and interpreting Visio call flow diagrams and Amazon Connect contact flows, plus managing Quick Connects and DynamoDB records.

You will perform basic PC tasks and diagnose audio setting issues, ensuring reliable contact center operations and smooth user experiences across channels.