Remote IVR QA Engineer – AWS & Call Center Testing

Brillio 2; St. Louis (MO); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Brillio in the United States is seeking an experienced IVR QA Engineer to validate contact center solutions built on Amazon Connect and related AWS services. You will design and execute IVR test plans, verify call flows, and ensure seamless customer journeys across channels.

The role requires hands-on testing of IVR and telephony, API validation, and test automation support within an Agile environment. Remote/hybrid work options with several U.S.

Qualifications

• 3–8 years of QA or testing experience.
• Hands-on IVR / Contact Center testing experience.
• Experience with Amazon Connect or similar platforms.
• Strong understanding of call flows, routing, and telephony concepts.
• Experience with API testing and backend validation.
• Knowledge of AWS services (Lambda, S3, API Gateway, CloudWatch).
• Experience in test case design, execution, and defect tracking.
• Strong understanding of SDLC, STLC, and Agile methodologies.

Responsibilities

• IVR & Contact Flow Testing: validate flows, routing, and customer journeys.
• End-to-end testing of inbound/outbound/callback flows.
• Test voice, chat, and self-service interactions for accuracy.
• Functional, regression, system, and integration testing.
• Test integrations between Amazon Connect, AWS services, and back-end systems.
• Validate APIs, Lambda functions, and data flows across systems.
• Prepare test reports, status updates, and quality metrics.
• Support test automation for IVR and conversational flows.

Skills

IVR testing

Amazon Connect

API testing

Selenium

BD/Behavior Driven Development

AWS services

SDLC/AGILE

Test design

Defect tracking

CI/CD testing

Tools

Cyara

Hammer

Selenium

REST Assured

Job description

Brillio in the United States is seeking an experienced IVR QA Engineer to validate contact center solutions built on Amazon Connect and related AWS services. You will design and execute IVR test plans, verify call flows, and ensure seamless customer journeys across channels.

The role requires hands-on testing of IVR and telephony, API validation, and test automation support within an Agile environment. Remote/hybrid work options with several U.S.