Amazon Connect Systems Admin: Cloud Contact Center Expert

Computer Task; United States; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Computer Task is seeking an experienced Amazon Connect System Administrator to configure and maintain Amazon Connect environments. The ideal candidate should have hands-on experience with Amazon Connect workflows and cloud contact center administration.

This role demands strong troubleshooting abilities and collaboration skills. A competitive salary between $65,000 to $85,000 is offered alongside a comprehensive benefits package.

Qualifications

• 1–3 years of experience administering contact center platforms.
• Hands-on experience configuring Amazon Connect.
• Excellent verbal and written English communication skills.

Responsibilities

• Configure and maintain Amazon Connect instances, including users, security profiles, and routing profiles.
• Design, build, test, and maintain Amazon Connect workflows.
• Troubleshoot contact flow errors and integration-related incidents.

Skills

Amazon Connect workflows

cloud-based communication systems

troubleshooting

customer experience design

analytical skills

Education

AWS Cloud Practitioner or equivalent certification

Experience using Kiro

AWS Solutions Architect Associate (preferred)

Tools

AWS Lambda

Amazon Lex

Amazon CloudWatch

CRM or ticketing systems

Job description

Computer Task is seeking an experienced Amazon Connect System Administrator to configure and maintain Amazon Connect environments. The ideal candidate should have hands-on experience with Amazon Connect workflows and cloud contact center administration.

This role demands strong troubleshooting abilities and collaboration skills. A competitive salary between $65,000 to $85,000 is offered alongside a comprehensive benefits package.