Senior AWS IVR Developer (Amazon Connect)

Brillio 2; St. Louis (MO); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Brillio is seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect–based IVR solutions in a hybrid New York environment. You will build and maintain IVR flows, serverless components, and secure configurations to deliver reliable customer experiences.

In this role you will design contact flows, configure queues and routing, implement Lex bots where applicable, and ensure resilient failure handling, logging, and CI/CD deployments.

Qualifications

• Hands-on experience with Amazon Connect including contact flows, queues, routing profiles and hours of operation.
• Strong AWS serverless development experience with Lambda and API integration supporting IVR flows.
• Experience delivering via CI/CD pipelines and secure configuration management (Secrets Manager / Parameter Store).

Responsibilities

• Design, build, deploy, and version Amazon Connect contact flows.
• Configure and maintain Amazon Connect resources including queues, routing profiles, and hours of operation.
• Develop and integrate Lex bots where applicable.
• Validate IVR behavior during failure scenarios and implement safe fallback paths.
• Develop and maintain AWS Lambda functions (Node.js or Python) and APIs supporting IVR workflows.

Skills

IVR development

Amazon Connect

AWS serverless

CI/CD

Secure configuration management

Tools

Amazon Connect

AWS Lambda

DynamoDB

Lex bots

AWS Secrets Manager

Job description

Brillio is seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect–based IVR solutions in a hybrid New York environment. You will build and maintain IVR flows, serverless components, and secure configurations to deliver reliable customer experiences.

In this role you will design contact flows, configure queues and routing, implement Lex bots where applicable, and ensure resilient failure handling, logging, and CI/CD deployments.