IVR Developer (Amazon Connect)- R01568696

Brillio 2; St. Louis (MO); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Brillio is seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect–based IVR solutions in a hybrid New York environment. You will build and maintain IVR flows, serverless components, and secure configurations to deliver reliable customer experiences.

In this role you will design contact flows, configure queues and routing, implement Lex bots where applicable, and ensure resilient failure handling, logging, and CI/CD deployments.

Qualifications

• Hands-on experience with Amazon Connect including contact flows, queues, routing profiles and hours of operation.
• Strong AWS serverless development experience with Lambda and API integration supporting IVR flows.
• Experience delivering via CI/CD pipelines and secure configuration management (Secrets Manager / Parameter Store).

Responsibilities

• Design, build, deploy, and version Amazon Connect contact flows.
• Configure and maintain Amazon Connect resources including queues, routing profiles, and hours of operation.
• Develop and integrate Lex bots where applicable.
• Validate IVR behavior during failure scenarios and implement safe fallback paths.
• Develop and maintain AWS Lambda functions (Node.js or Python) and APIs supporting IVR workflows.

Skills

IVR development

Amazon Connect

AWS serverless

CI/CD

Secure configuration management

Tools

Amazon Connect

AWS Lambda

DynamoDB

Lex bots

AWS Secrets Manager

Job description

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption.Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting‑edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

IVR Developer (Amazon Connect)

IVR, Amazon Connect

AWS, Amazon Connect

Role: IVR Developer (Amazon Connect)

Years of Experience: 8+ years

Location: New York – Hybrid (3 days onsite)

As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.

Job Description

We are seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect–based IVR solutions. This role focuses on building and maintaining IVR contact flows and serverless services, implementing secure configuration and secrets management, and ensuring high quality through resilient design and validation of failure scenarios (e.g., timeouts, API failures, dependency degradation).

Key Responsibilities

Amazon Connect & IVR Development

• Design, build, deploy, and version Amazon Connect Contact Flows.
• Configure and maintain Amazon Connect resources including:
  • Queues
  • Routing profiles
  • Hours of operation
• Develop and integrate Lex bots where applicable.
• Validate IVR behavior during failure scenarios such as:
  • API errors and downstream failures
  • Timeouts and retries
  • Partial dependency outages
• Implement safe fallback paths and customer-friendly error handling.

AWS Serverless Application Development

• Develop and maintain AWS Lambda functions (Node.js or Python) supporting IVR workflows.
• Build and maintain API endpoints consumed by IVR flows.
• Implement robust:
  • Error handling
  • Retry strategies
  • Structured logging for troubleshooting
• Design and utilize DynamoDB access patterns supporting IVR use cases (e.g., routing state, transfer points, lookup/stateful interactions).

Secure, Configurable Development

• Build software that:
  • Reads configuration externally (not hard-coded)
  • Uses managed secrets (no embedded credentials)
  • Supports release promotion without code changes
• Ensure no hard-coded:
  • Endpoints
  • Credentials
  • Environment identifiers

Deployment & Delivery Practices

• Deploy application artifacts using standardized CI/CD pipelines (no manual console deployments).
• Contribute to and follow a documented deployment runbook for consistent, repeatable releases across application components.
• Participate in defect triage and resolution for issues introduced through delivered changes.
• Collaborate with QA and stakeholders to ensure enhancements meet quality standards before promotion.

Required Skills & Experience

Core Technical Requirements

• Hands-on experience with Amazon Connect, including:
  • Contact Flows
  • Queues, routing profiles, hours of operation
• Strong AWS serverless development experience:
  • AWS Lambda (Node.js or Python)
  • API integration patterns supporting IVR flows
  • DynamoDB
• Experience building telephony/IVR experiences, including failure-safe behavior and degraded-mode handling.
• Experience with secure secrets and configuration management (e.g., AWS Secrets Manager and/or Parameter Store).
• Experience delivering via CI/CD pipelines using standardized deployment patterns.

Why should you apply for this role?

As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.

Know more about

PPE: https://www.brillio.com/platform-and-product-engineering/

DAE: https://www.brillio.com/services-data-analytics/

CES: https://www.brillio.com/services-customer-experience-services/

DI: https://www.brillio.com/services-digital-infrastructure/

Know what it’s like to work and grow at Brillio: https://www.brillio.com/join-us/

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Equal Employment Opportunity Declaration

Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

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