AM/PM Front Desk Agent - Hotel Earl, Charlevoix

Hotel Investment Services; Charlevoix (MI); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Competitive hourly pay

Team environment

Employee discounts on rooms and more

Job summary

Hotel Investment Services seeks a friendly AM/PM Front Desk Agent for The Earl of Charlevoix in Charlevoix, MI. The role covers check-in/check-out, guest inquiries, and coordination with housekeeping and maintenance to ensure smooth daily operations.

Evening shift 3:45pm–12:00am, full-time with weekends and holidays as needed; include bartending in the lobby bar on slower evenings. Previous hospitality experience is helpful but not required.

Qualifications

• Previous hotel or customer service experience preferred.
• Excellent communication and multitasking skills.
• Friendly, professional, and dependable demeanor.
• Basic computer and POS system skills.

Responsibilities

• Greet and assist guests with check-in, check-out, and inquiries.
• Provide customer service in person, over the phone, and via email.
• Handle reservations, cancellations, and payments accurately.
• Know hotel amenities, local attractions, and events.

Skills

Customer service

Communication

Multitasking

POS systems

Evening/weekend availability

Teamwork

Tools

Hotel management systems

Job description

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AM/PM Front Desk Agent - Hotel Earl, Charlevoix

Location: The Earl of Charlevoix Charlevoix, MI
Schedule: Evenings (3:45pm-12:00am) |Full -Time | Includes weekends and holidays as needed

Join the team at Hotel Earl!
Were looking for a friendly, reliable, and professional AM/PM Front Desk Agent to join our team. This position is perfect for someone who enjoys creating great guest experiences, thrives in a hospitality setting, and values a welcoming, team-oriented work environment.

Responsibilities:

Greet and assist guests with check-in, check-out, and any inquiries during their stay

Provide exceptional customer service in person, over the phone, and via email

Handle guest reservations, cancellations, and payment processing accurately

Maintain knowledge of hotel amenities, local attractions, and area events

Address guest concerns or issues promptly and professionally

Balance daily transactions and prepare end-of-shift reports

Maintain a clean and organized front desk area

Collaborate with housekeeping and maintenance teams to ensure smooth daily operations

Bartend in the lobby bar on slower evenings when a bartender is not scheduled

Prepare and serve beverages responsibly

Maintain bar cleanliness and inventory

Engage with guests to create a welcoming and enjoyable atmosphere

Qualifications:

Previous hotel or customer service experience preferred, but not required

Excellent communication and multitasking skills

Friendly, professional, and dependable demeanor

Basic computer and POS system skills (experience with hotel management systems a plus)

Ability to work evenings, weekends, and holidays as scheduled

Must be at least 18 years old

What We Offer:

Competitive hourly pay

Fun, team-oriented work environment

Employee discounts on rooms and amenities

Opportunities for growth and development within the company