Front Desk Agent

Weber's Restaurant and Hotel; Ann Arbor (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Dental insurance

Paid time off

Employee profit sharing (after 1 year continuous service)

Complimentary hotel room on your birthday (after 1 year continuous service)

Job summary

Weber's Restaurant and Hotel, located in Ann Arbor, Michigan, is looking for a friendly and organized Front Desk team member. This role includes greeting guests, managing reservations, and providing excellent customer service. The ideal candidate must have strong communication skills and the ability to multitask.

Full-time and part-time positions are available with benefits like dental insurance, paid time off, and employee profit sharing after one year of service.

Qualifications

• Availability to work a flexible schedule, including weekends and holidays.
• Ability to work in a fast-paced environment.
• Ability to lift and carry heavy objects (up to 50 lbs) and stand for long periods.

Responsibilities

• Greet and check in guests.
• Take hotel and restaurant reservations.
• Provide excellent customer service and resolve guest complaints.

Skills

Excellent communication skills

Multitasking

Customer service skills

Ability to handle stressful situations

Job description

We are seeking a friendly and organized Front Desk to join our team. The Front Desk will be responsible for greeting and checking in guests, answering phone calls, and providing excellent customer service. The ideal candidate will have excellent communication skills, be able to multitask, and have a positive attitude. Full-time and part-time positions available.

Responsibilities:

• Greet and check in guests
• Take hotel and restaurant reservations
• Answer phone calls and direct them to the appropriate department
• Provide excellent customer service and resolve guest complaints
• Maintain a clean and organized front desk area
• Assist with administrative tasks as needed

Requirements:

• Availability to work a flexible schedule, including weekends and holidays.
• Ability to work in a fast-paced environment
• Excellent customer service and interpersonal communication skills
• Ability to lift and carry heavy objects (up to 50 lbs) and ability to stand for long periods of time
• Ability to handle emergency and stressful situations like resolving customer conflicts
• Ability to make quick decisions
• Ability to create a positive and welcoming customer experience
• Dental insurance available
• Paid time off
• Employee profit sharing (after 1 year continuous service)
• Complimentary hotel room on your birthday (after 1 year continuous service)

About us:

We are a family-owned independent restaurant and hotel located in Ann Arbor, Michigan.

Weber’s Restaurant and Hotel is an Equal Opportunity Employer.