Front Desk Agent

Hotel Investment Services; Mackinac Island (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A local hospitality company seeks a Front Desk Agent to handle reservations and provide excellent customer service on Mackinac Island. You will process reservations, address guest inquiries, and maintain positive relationships with guests and staff. Candidates should have a high school diploma; experience is preferred but not required as training will be provided. The position demands strong communication and organizational skills. This is a great opportunity to work in a vibrant tourist destination.

Qualifications

• High school diploma or GED.
• No experience needed; training on the job provided.
• Experience in customer-service roles preferred.

Responsibilities

• Process reservation requests, changes, and cancellations.
• Identify guest reservation needs and verify availability.
• Answer questions about property facilities/services.
• Follow sales techniques to maximize revenue.
• Develop and maintain positive working relationships.

Skills

Customer service positive attitude

Excellent communication skills

Organizational skills

Proficiency in computer applications

Education

High school diploma or GED

Tools

Hotel operating applications (e.g., Hilton OnQ, Opera, Infor)

Job description

Career Opportunities with Hotel Investment Services

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Harbour View Innis situated on Main Street on historic Mackinac Island. With 80% of the island protected by a Michigan State Park the island is flush with outdoor recreational activities while having a vibrant business community and tourism industry. Mackinac Island is the number one tourist destination in the Midwest. No cars are on the island, just bicycle, foot and horse traffic. It is like going back in time! With over 10,000 visitors a day it is a great place to live and play.

We employ approximately 30 people over the course of the summer season from early May through October. We are looking for staff who are energetic and interested in meeting new people from other parts of the country as well as other cultures.

The responsibilities of a Front Desk Agent include:

• Processingall reservation requests, changes, and cancellations received by phone, fax, oremail.
• Identifyguest reservation needs and determineappropriate roomtype. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and roomaccommodations.
• Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.
• Speak with others using clear and professional language; answer telephones usingappropriate etiquette.
• Develop andmaintainpositive working relationships with others; support team to reach common goals; listen andrespond appropriately to the concerns of other employees.
• Comply withquality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds withoutassistance.
• Perform other reasonable job duties as requested by Supervisors.

Education and Experience:

• High school diploma or GED
• There is noexperienceneeded training on the job provided
• Work experience as a Hotel Front Desk Agent, receptionist, host/hostess, food and beverage or customer-service based role. Experience (preferred, but notrequired) with hotel operating applications, likeHilton OnQ, Opera,Infor,etc.
• Customer service positive attitude and professionalism.
• Excellent communication and organizational skills, includingproficiencyin computer applications such as email and Internet navigation