Ostra | Outlet Server PM PT

Omni Hotels & Resorts; San Antonio (TX); On-site; USD 17,000 - 28,000; Full time

Job summary

Omni Hotels & Resorts is seeking a friendly Server in San Antonio, TX to welcome guests and provide attentive dining service. You will greet guests, take orders, answer questions about food and beverage options, and coordinate with the kitchen to accommodate dietary needs and special requests.

Responsibilities include handling transactions in MICROS, maintaining clean service areas, and ensuring smooth table service.

Qualifications

• Excellent guest service and communication skills.
• Able to handle cash transactions accurately.
• Knowledge of menu and beverage offerings.
• Maintain calm, friendly demeanor under pressure.
• Work cohesively with team and other departments.

Responsibilities

• Greet guests and provide superior customer service.
• Take orders; answer questions and suggest menu items and daily specials.
• Record transactions in MICROS and follow cash-handling standards.
• Communicate with kitchen regarding dietary needs and special requests.
• Ensure cleanliness and setup of service areas; protect against overserving.
• Approach guests with a smile and greet using surnames when available.
• Process payments and present accurate checks.
• Assist with side work and station setup/breakdown as needed.

Skills

Customer service

English communication

Cash handling

Stress management

Teamwork

Education

Food Handlers Certification

TABC Certification

Tools

MICROS

Job description

Server

Overview

The server will wait on tables promptly, courteously, and serve our guests with genuine care.

Responsibilities

• Knowledge of the dining room.
• Must have full familiarity with menus and beverage offerings.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
• Communicate with the culinary team regarding meal requirements, allergies, dietary needs, and special requests.
• Record transaction in MICROS system at time of order and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate checks to guests and process payment.
• Maintain cleanliness of work areas throughout the day.
• Process station set-up and break-down and complete all other side work duties as assigned.
• Ensure tables are set up properly, including polishing and cleaning glasses.
• Service to guests according to Omni Moments of Service Standards.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Clean, clear, and reset service areas.
• Protect the hotel from liability regarding overserving guests.
• Perform any other duties assigned by the restaurant manager.

Qualifications

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.
• Must have unexpired Food Handlers and TABC – or obtain upon hire.
• Developed knowledge of wine, spirits, and beer with experienceselling and presenting specialty mixed cocktails.
• Previous cash handling experience preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.