Alterations Customer Experience Pro

David's Bridal; Newark (DE); On-site; USD 28,000 - 42,000; Part time

Benefits offered by this job

Competitive pay

Team bonus

Get paid early (Dayforce Wallet)

Discounts on products

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to deliver an exceptional customer experience in the alterations department. You will greet customers, assist with appointments, presses garments, and coordinate with the Alterations Manager to ensure timely pickups.

The role emphasizes five-star service, strong communication, and effective use of POS systems in a busy retail environment. Part-time position with competitive pay and employee benefits.

Qualifications

• Welcomes customers with enthusiasm over phone, chat or in person and adapts style to resolve issues.
• Uses systems to manage customer flow to deliver five-star service.
• Promotes alterations services and personalization options.
• Maintains store standards and handles checkout processes accurately.

Responsibilities

• Welcome customers over phone, chat, and in person with friendly enthusiasm.
• Manage customer flow with store systems to deliver five-star experience.
• Promote alterations services and personalization options.
• Assist in appointments, fittings and pickups as needed.
• Maintain clean, organized alterations area and ensure items are ready for pickup.

Skills

Customer service

Communication skills

Problem solving

POS experience

Education

High school diploma or equivalent

1-2 years retail experience

Sewing experience helpful

POS system experience

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to deliver an exceptional customer experience in the alterations department. You will greet customers, assist with appointments, presses garments, and coordinate with the Alterations Manager to ensure timely pickups.

The role emphasizes five-star service, strong communication, and effective use of POS systems in a busy retail environment. Part-time position with competitive pay and employee benefits.