Alterations CSR — Weekend Shifts, Get Paid Early, Team Bonus

David's Bridal; Franklin (TN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Team Bonus

Get Paid Early

Generous Team Member Discount

Vision Care

401K Program

Discounts for Mobile

Pet Insurance

Job summary

David’s Bridal’s Alterations Customer Service Representative (CSR) plays a critical role in delivering an A+ customer experience. The CSR welcomes and assists customers, schedules appointments, answers phones, presses garments, and ensures items are ready for pickup.

The role reports to the Store Manager and involves interacting with customers, maintaining standards, and promoting alterations services while building long-term relationships and loyalty.

Qualifications

• High school diploma or equivalent.
• 1-2 years prior retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Experience with computerized POS systems.

Responsibilities

• Welcome all customers with enthusiasm over phone, chats or in person and adapt communication style.
• Manage customer flow using systems to deliver a five-star experience.
• Meet service vows: Prepare, Welcome, Meet Needs and be there for customers.
• Provide exceptional service to multiple customers and escalate when needed.
• Explain alterations and personalization options to customers.
• Maintain store standards and assist with appointment bookings and pickups.

Skills

Customer service

Phone skills

Problem solving

POS systems

Multi-tasking

Education

High school diploma

Retail apparel experience

Sewing experience helpful

POS experience

Tools

Point of Sale software

Scheduling software

Job description

David’s Bridal’s Alterations Customer Service Representative (CSR) plays a critical role in delivering an A+ customer experience. The CSR welcomes and assists customers, schedules appointments, answers phones, presses garments, and ensures items are ready for pickup.

The role reports to the Store Manager and involves interacting with customers, maintaining standards, and promoting alterations services while building long-term relationships and loyalty.