Alterations Concierge: Five-Star Customer Service

David; Fort Myers (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to deliver a five-star experience from greeting customers to preparing garments for pickup; you report to the Store Manager. You will welcome customers in person, over the phone, and via virtual chats, coordinate appointments, press garments, and ensure quality and timely delivery while promoting alterations services.

This role emphasizes teamwork with the Alterations Manager, maintaining store standards and delivering

Qualifications

• Customer service mindset and ability to communicate clearly.
• Experience in a retail environment is preferred.
• Sewing experience helpful for alterations-related tasks.

Responsibilities

• Greet customers and assist them in person, over the phone, and online.
• Manage customer flow and ensure five-star service levels.
• Promote alterations services and personalization options.
• Press, steam, and prepare garments for pickup.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

1-2 years prior retail experience in apparel or specialty store

Prior sewing experience helpful

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to deliver a five-star experience from greeting customers to preparing garments for pickup; you report to the Store Manager. You will welcome customers in person, over the phone, and via virtual chats, coordinate appointments, press garments, and ensure quality and timely delivery while promoting alterations services.

This role emphasizes teamwork with the Alterations Manager, maintaining store standards and delivering