Concierge

Auberge; Telluride (CO); On-site; USD 28,929 - 31,684; Full time

Job summary

A luxury hospitality company in Telluride, Colorado, is seeking a Concierge to enhance guests' experiences. Responsibilities include assisting with inquiries, making reservations, and providing local recommendations. Ideal candidates should have a passion for hospitality, excellent communication skills, and prior customer service experience, preferably in the hospitality industry. A flexible schedule is necessary as well. The compensation for this full-time position ranges from $21.00 to $23.00 per hour plus commission.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Knowledge of local attractions, restaurants, and transportation options.
• Flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Greet guests and provide information about the hotel's amenities.
• Assist with restaurant reservations and transportation arrangements.
• Provide recommendations for dining and entertainment options.
• Handle guest inquiries and resolve concerns promptly.
• Maintain a neat concierge desk and lobby area.
• Collaborate with other departments to ensure guest satisfaction.

Skills

Customer service experience

Excellent communication skills

Knowledge of local attractions

Strong organizational skills

Proficiency in Microsoft Office

Multitasking ability

Tools

Reservation management software

Job description

Company Description

The Auberge Residences at Element 52 are situated slopeside in the spectacular mountain destination of Telluride, Colorado. Located within walking distance to town, 33 luxurious two- to five-bedroom accommodations are nestled along the scenic San Miguel River and feature direct ski-in/ski-out access. Alpine amenities include a luxury fitness center, spa services, two outdoor soaking pools, a ski concierge, a private club room for apres ski, a year-round resident concierge, and private chef arrangements. Residences boast high-end kitchen appliances, large outdoor terraces, and access to a private ski lift.

The targeted compensation rate for this full time year round, non-exempt position is $21.00-$23.00/hr plus commission. The position offers a competitive compensation package presented by Auberge Resorts Collection.

Job Description

We are seeking a knowledgeable and enthusiastic Concierge to join our team. The Concierge will be responsible for assisting guests with various inquiries, making reservations, and providing recommendations to enhance their stay. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for hospitality.

• Greet guests upon arrival and provide them with information about the hotel's amenities and services
• Assist guests with restaurant reservations, transportation arrangements, and local attractions
• Provide recommendations for dining, shopping, and entertainment options
• Handle guest inquiries and resolve any issues or concerns promptly and professionally
• Maintain a neat and organized concierge desk and lobby area
• Collaborate with other hotel departments to ensure guest satisfaction

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Knowledge of local attractions, restaurants, and transportation options
• Strong organizational skills and the ability to multitask
• Proficiency in Microsoft Office and reservation management software
• Flexible schedule, including evenings, weekends, and holidays

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection.

Auberge Resorts Colorado LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Colorado LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts Colorado LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.