Albanian Support Specialist — Relocation to Bulgaria

Employers from Greece; United States; Remote; USD 16,000 - 26,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Health Insurance

Monthly Performance Bonus

Career Growth Opportunities

Job summary

Mercier Consultancy Group is seeking an Albanian Speaking Support Specialist to join our international customer support team in Bulgaria. You will deliver outstanding service via phone, email, and live chat to Albanian-speaking clients and help resolve complex inquiries as part of a relocation-enabled role.

This position offers fully paid relocation, comprehensive health coverage, and ongoing training, with a clear path for professional growth within a multicultural environment.

Qualifications

• Native or fluent Albanian (spoken and written) mandatory.
• Professional proficiency in English for international collaboration.
• Experience in Customer Support Services is preferred.
• Strong problem-solving skills and a target-driven mindset.
• Commitment to delivering premium service.

Responsibilities

• Deliver customer service via phone, email, and live chat to Albanian-speaking clients.
• Resolve complex inquiries and technical issues quickly in a fast-paced setting.
• Maintain high customer satisfaction with accurate information and personalized solutions.
• Document all interactions in the CRM for service tracking.
• Collaborate with internal teams to resolve complex cases and improve processes.
• Meet monthly KPIs and uphold professional brand standards.
• Act as a brand ambassador with professionalism and cultural sensitivity.

Skills

Albanian (native fluent)

English proficiency

Customer support experience

Tools

CRM software

Job description

Mercier Consultancy Group is seeking an Albanian Speaking Support Specialist to join our international customer support team in Bulgaria. You will deliver outstanding service via phone, email, and live chat to Albanian-speaking clients and help resolve complex inquiries as part of a relocation-enabled role.

This position offers fully paid relocation, comprehensive health coverage, and ongoing training, with a clear path for professional growth within a multicultural environment.