Albanian Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; United States; Remote; USD 23,000 - 31,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Fully Paid Training programs

Health Insurance coverage

Monthly Performance Bonus

Career growth opportunities

Job summary

Mercier Consultancy Group is seeking an Albanian Speaking Support Specialist for relocation to Bulgaria. You will deliver multi-channel support to Albanian-speaking clients, resolve technical inquiries, and maintain exceptional service quality in a fast-paced environment.

You will collaborate with an international team, leverage CRM tools, and meet KPIs while enjoying comprehensive relocation support and training opportunities.

Qualifications

• Albanian-speaking candidates with native fluency (spoken and written).
• Professional proficiency in English to collaborate in an international team.
• Experience in the Customer Support Services industry is preferred.
• EU passport or right to work in Bulgaria is required for relocation.

Responsibilities

• Deliver exceptional customer service via phone, email, and live chat to Albanian-speaking clients.
• Resolve complex inquiries and technical issues in a fast-paced support environment.
• Maintain high customer satisfaction with accurate information and personalized solutions.
• Document interactions in the CRM system to ensure quality service tracking.
• Collaborate with internal teams to escalate complex cases and improve processes.
• Adhere to KPIs to ensure service excellence and monthly targets.
• Act as a brand ambassador, representing clients with professionalism and cultural sensitivity.

Skills

Albanian fluency

English proficiency

CRM experience

Customer support

Tools

CRM software

Job description

Albanian Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. As a leader in talent acquisition, we pride ourselves on facilitating career-defining opportunities for professionals seeking high-impact roles within the dynamic Customer Support Services industry.

Job Overview

We are currently seeking a highly motivated professional for an Albanian Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity for individuals looking to excel in the Customer Support Services sector while enjoying a seamless international career move facilitated by our comprehensive relocation support.

Key Responsibilities

• Deliver exceptional customer service via phone, email, and live chat to our Albanian-speaking client base.
• Resolve complex inquiries and technical issues efficiently within the fast-paced Customer Support Services environment.
• Maintain high levels of customer satisfaction by providing accurate information and personalized solutions.
• Document all interactions meticulously within our CRM system to ensure high-quality service tracking.
• Collaborate with internal teams to elevate complex cases and improve overall support processes.
• Adhere to industry-standard KPIs to ensure service excellence and meet monthly performance targets.
• Act as a brand ambassador, representing our clients with professionalism and cultural sensitivity.
• Native or fluent Albanian (spoken and written) is mandatory for this role.
• Professional proficiency in English to collaborate within our international team.
• Valid EU passport (mandatory) to facilitate your move to Bulgaria.
• Previous experience in the Customer Support Services industry is highly preferred.
• Strong problem-solving skills and the ability to thrive in a target-driven environment.
• Commitment to excellence and a passion for delivering premium service to customers.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success in the position.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your transition to Bulgaria effortless.
• Monthly Performance Bonus linked to your outstanding contribution to the team.
• A vibrant, multicultural working environment with significant opportunities for career growth.
• And Much More…

Life in Bulgaria

Choosing to take one of our Albanian-speaking jobs means discovering the rich culture and vibrant lifestyle that Bulgaria has to offer. Bulgaria is known for its beautiful mountainous landscapes, welcoming local culture, and a surprisingly mild climate that makes it a fantastic destination for expatriates. When you accept an Albanian Speaking Support Specialist position in Bulgaria, you are choosing a country that perfectly blends ancient history with a modern, buzzing social scene.

Relocating to Bulgaria is a life-changing experience; the cost of living is highly attractive, and the quality of life remains exceptionally high. From the bustling streets of Sofia to the serene nature surrounding the city, Bulgaria provides a balanced work-life environment that many of our candidates find truly rewarding. Join the many professionals finding career success in one of the most exciting emerging markets in Europe by choosing to pursue jobs in Bulgaria today.