Albanian Speaking Support Specialist - Relocate to Bulgaria

Mercier Consultancy Group; United States; Remote; USD 23,000 - 31,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Fully Paid Training programs

Health Insurance coverage

Monthly Performance Bonus

Career growth opportunities

Job summary

Mercier Consultancy Group is seeking an Albanian Speaking Support Specialist for relocation to Bulgaria. You will deliver multi-channel support to Albanian-speaking clients, resolve technical inquiries, and maintain exceptional service quality in a fast-paced environment.

You will collaborate with an international team, leverage CRM tools, and meet KPIs while enjoying comprehensive relocation support and training opportunities.

Qualifications

• Albanian-speaking candidates with native fluency (spoken and written).
• Professional proficiency in English to collaborate in an international team.
• Experience in the Customer Support Services industry is preferred.
• EU passport or right to work in Bulgaria is required for relocation.

Responsibilities

• Deliver exceptional customer service via phone, email, and live chat to Albanian-speaking clients.
• Resolve complex inquiries and technical issues in a fast-paced support environment.
• Maintain high customer satisfaction with accurate information and personalized solutions.
• Document interactions in the CRM system to ensure quality service tracking.
• Collaborate with internal teams to escalate complex cases and improve processes.
• Adhere to KPIs to ensure service excellence and monthly targets.
• Act as a brand ambassador, representing clients with professionalism and cultural sensitivity.

Skills

Albanian fluency

English proficiency

CRM experience

Customer support

Tools

CRM software

Job description

Mercier Consultancy Group is seeking an Albanian Speaking Support Specialist for relocation to Bulgaria. You will deliver multi-channel support to Albanian-speaking clients, resolve technical inquiries, and maintain exceptional service quality in a fast-paced environment.

You will collaborate with an international team, leverage CRM tools, and meet KPIs while enjoying comprehensive relocation support and training opportunities.