Alarm Center Dispatcher & Customer Liaison

Mammoth Fire Alarms Inc; Lowell (MA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary based on qualifications

Paid time off, plan and holidays

Company cell phone and laptop

Company vehicle

401(k) matching

Short-term and long-term disability

Medical, dental, and vision plans

Life insurance

Professional career development opportunities

Tuition reimbursement program

Job summary

Mammoth Fire Alarms Inc in Lowell, Massachusetts, is seeking a Central Station Operator to ensure the safety and security of clients by monitoring fire and burglar alarms. This role involves coordinating with emergency services and handling various communication tasks.

The ideal candidate has a high school diploma, strong organizational and communication skills, and a solid understanding of the security industry. Benefits include a competitive salary, company cell phone, laptop, and health care plans.

Qualifications

• High school diploma required.
• Proficient in issue resolution.
• Excellent organizational, decision-making, and communication skills.
• Strong working knowledge of the security industry.

Responsibilities

• Monitor fire and burglar alarm panels to respond to any alerts.
• Notify municipal dispatch in response to alarms.
• Contact customers regarding signals received.
• Handle incoming calls from customers.
• Monitor remote services and follow protocol for alerts.
• Input and manage alarm-related data.

Skills

Issue resolution

Organizational skills

Decision-making

Communication skills

Knowledge of security industry

Education

High school diploma

Job description

Mammoth Fire Alarms Inc in Lowell, Massachusetts, is seeking a Central Station Operator to ensure the safety and security of clients by monitoring fire and burglar alarms. This role involves coordinating with emergency services and handling various communication tasks.

The ideal candidate has a high school diploma, strong organizational and communication skills, and a solid understanding of the security industry. Benefits include a competitive salary, company cell phone, laptop, and health care plans.