Critical Alarm Dispatcher & Field Response Specialist

Alarm Detection Systems; Chicago (IL); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Employer Match

Paid Time Off (PTO)

Job summary

Alarm Detection Systems (ADS) is hiring a Central Station Runner/Operator in Chicago to monitor alarms and coordinate fast responses. You will communicate with customers, keyholders, responders, and internal teams to ensure security and safety during critical events.

Responsibilities include alarm monitoring, dispatching, documentation, and after-hours support. The role requires calm, clear communication and reliable teamwork in a full-time, on-site setting.

Qualifications

• High school diploma or GED required.
• Strong communication and customer service skills required.
• Basic computer proficiency and data-entry skills required.
• Customer service or call center experience preferred.
• Dispatching experience preferred.
• Experience in security, alarm monitoring, public safety, or related fields is a plus.
• Familiarity with alarm systems or security technology is a plus.
• Valid driver’s license with an acceptable driving record; ability to meet company requirements.

Responsibilities

• Monitor burglary, fire, panic, medical, and other alarm signals.
• Contact customers, keyholders, and emergency responders as needed.
• Dispatch police, fire departments, and ADS response personnel.
• Document alarm activity and customer communications accurately.
• Coordinate with service technicians and installation teams.
• Maintain customer account information and schedules.
• Provide professional customer support by phone.
• Assist during emergencies and periods of high alarm activity.
• Track and verify systems that are temporarily out of service.
• Support after-hours service dispatching and emergency response coordination.

Skills

Calm under pressure

Clear communication

Customer service focus

Detail-oriented

Education

High school diploma or GED

Job description

Alarm Detection Systems (ADS) is hiring a Central Station Runner/Operator in Chicago to monitor alarms and coordinate fast responses. You will communicate with customers, keyholders, responders, and internal teams to ensure security and safety during critical events.

Responsibilities include alarm monitoring, dispatching, documentation, and after-hours support. The role requires calm, clear communication and reliable teamwork in a full-time, on-site setting.