Emergency Fire Alarm Operator - CAD Dispatch

Commonwealth of Massachusetts; Boston (MA); On-site; USD 65,000 - 75,000; Full time

Job summary

Commonwealth of Massachusetts is seeking candidates for the Fire Alarm Operator examination to support participating fire departments across the state. The role involves monitoring and operating dispatch equipment, coordinating emergency resources, and communicating essential details to callers and agencies.

The process includes a written exam on February 5, 2027 and fees apply. Applicants must meet education requirements and will join an eligible list for multiple departments, including Boston,

Qualifications

• High school diploma or equivalency certificate required.
• Must pass written examination to be placed on the eligible list.
• Examination processing fee of $75 applies.

Responsibilities

• Monitor, operate, and maintain fire alarm equipment and CAD records.
• Communicate instructions and details to callers and responding agencies.
• Evaluate service requests using maps, charts, and resource lists to allocate emergency resources.

Skills

Reading comprehension

Map/chart interpretation

Public safety communication

Education

High school diploma or equivalency certificate

Tools

Computer-Aided Dispatch (CAD) system

Job description

Commonwealth of Massachusetts is seeking candidates for the Fire Alarm Operator examination to support participating fire departments across the state. The role involves monitoring and operating dispatch equipment, coordinating emergency resources, and communicating essential details to callers and agencies.

The process includes a written exam on February 5, 2027 and fees apply. Applicants must meet education requirements and will join an eligible list for multiple departments, including Boston,