Central Station Operator

Mammoth Fire Alarms Inc; Lowell (MA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary based on qualifications

Paid time off, plan and holidays

Company cell phone and laptop

Company vehicle

401(k) matching

Short-term and long-term disability

Medical, dental, and vision plans

Life insurance

Professional career development opportunities

Tuition reimbursement program

Job summary

Mammoth Fire Alarms Inc in Lowell, Massachusetts, is seeking a Central Station Operator to ensure the safety and security of clients by monitoring fire and burglar alarms. This role involves coordinating with emergency services and handling various communication tasks.

The ideal candidate has a high school diploma, strong organizational and communication skills, and a solid understanding of the security industry. Benefits include a competitive salary, company cell phone, laptop, and health care plans.

Qualifications

• High school diploma required.
• Proficient in issue resolution.
• Excellent organizational, decision-making, and communication skills.
• Strong working knowledge of the security industry.

Responsibilities

• Monitor fire and burglar alarm panels to respond to any alerts.
• Notify municipal dispatch in response to alarms.
• Contact customers regarding signals received.
• Handle incoming calls from customers.
• Monitor remote services and follow protocol for alerts.
• Input and manage alarm-related data.

Skills

Issue resolution

Organizational skills

Decision-making

Communication skills

Knowledge of security industry

Education

High school diploma

Job description

Sciens Building Solutions seeks a Central Station Operator who is responsible for monitoring and responding to fire and burglar alarms, as well as handling various communication and data entry tasks. This role is crucial for ensuring the safety and security of our clients by monitoring alarm systems and coordinating with emergency services.

What You’ll Be Doing

• Monitor fire and burglar alarm panels from a centralized office environment to detect and respond promptly to any alerts or issues.
• Notify the appropriate municipal dispatch, such as police, fire departments, or medical services, in response to alarms.
• Contact customers regarding signals received, including trouble alerts, alarms, and other notifications, ensuring prompt and clear communication.
• Handle incoming calls from customers and aid or route calls as necessary.
• Monitor remote monitoring services and follow protocol for alarm triggers, including notifying designated contacts.
• Input and manage data related to alarms, customer accounts, and other relevant information.

What We Like About You

• High school diploma.
• Proficient in issue resolution.
• Excellent organizational, decision-making, and communication skills.
• Strong working knowledge of the security industry.

Benefits

• Competitive salary based on qualifications.
• Paid time off, plan and holidays.
• Company cell phone and laptop.
• Company vehicle.
• 401(k) matching.
• Short-term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Professional career development opportunities.
• Tuition reimbursement program.